- Salary
- €78+
- Location
- Lisbon
- Type
- Full-time
- Department
- Operations
- Closing date
- Today
- Source
- CareersPage
Description
Operations Customer Expert
Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.
Language Requirement: English – Fluent
Work Requirement: Experience in tech support
Key Responsibilities
* Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
* Assist customers with billing, invoicing, and account-related matters.
* Troubleshoot account access and technical issues.
* Guide, support, and train customers on the use of the company's products.
* Deliver timely, accurate, and customer-focused responses.
* Maintain high service quality and meet customer satisfaction and quality targets.
Working Hours:
Project Coverage: 24/7
Rotating Shifts
Working Time: 8 hours per day + 1-hour lunch break
Weekly Hours: 40 hours per week
Schedule Notice: Work schedules are provided 10 days in advance.
Contract & Compensation:
Contract Type:Selection Agreement
Daily Allowance: €18.56
Weekly Allowance: €92.80 (5 working days)
Base Salary: €938.00 gross/month
Holiday Allowance: €78.17/month
Christmas Allowance:€78.17/month
Meal Allowance:€154.00/month (€7.00 per working day)
Estimated Monthly Gross Salary: €1,248.33
Variable Bonus: Up to €200/month
Recruitment & Contract Progression
* Candidates will sign a Selection Agreement to manage the final phase of recruitment, including training.
* If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.
* A permanent contract will be offered after 2 years subject to the applicable conditions.
* Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number.
Meal Allowance
* The meal allowance is paid through a prepaid meal card.
* The meal allowance is exempt from Social Security and IRS contributions.
Documentation Required: EU Passport OR Valid Portuguese Residence Permit.
