Order Management and Revenue Assurance Specialist

Comms365 - Order Management and Revenue Assurance Specialist
Milton Keynes

About the opportunity:

We are looking for a highly organised and commercially aware coordinator to own customer orders from operational acceptance through to completion and billing. You will be the central control point linking Sales, Operations, Engineering Delivery, Customer Service, technical teams, suppliers and Finance.

This is a varied role for someone who enjoys getting the detail right, solving discrepancies and keeping work moving. You will also manage quotes within ConnectWise CPQ and support Sales with creating accurate, complete quotes.

What you’ll be responsible for:

• Order validation: Review orders submitted by Sales, checking products, pricing, contract terms, billing frequencies, credit requirements and supporting documentation.
• Order control: Accept complete orders into Operations or return incomplete submissions with clear corrective actions and a robust audit trail.
• Order ownership: Own orders through delivery, handover and billing readiness, maintaining accurate statuses, notes, dependencies and target dates in ConnectWise.
• Delivery coordination: Coordinate across internal teams and suppliers, proactively chasing actions and escalating delayed, blocked or commercially at-risk orders.
• Small orders: Process straightforward orders for up to five SIMs where no equipment or additional delivery activity is required, together with usage bolt-on requests.
• Quote support: Manage quotes in ConnectWise CPQ and support Sales with entering the correct products, services, quantities, pricing and customer information.

Revenue assurance and reconciliation

• Ensure completed services are submitted promptly to Finance and that recurring, one-off, installation and additional charges are captured correctly.
• Validate billing start dates, credits, discounts and promotional periods against the agreed commercial terms.
• Identify completed but unbilled services and drive each discrepancy through to resolution.
• Reconcile active services across customer contracts, operational records, supplier invoices and customer billing.
• Investigate unmatched, duplicated, incorrectly priced or post-cancellation supplier charges, coordinating disputes and tracking credits to completion.
• Maintain clear reporting on revenue leakage recovered, supplier costs avoided, credits received and outstanding discrepancies.

Process and data quality

• Maintain practical order-management controls, procedures and checklists.
• Identify recurring order errors and provide constructive feedback to Sales and other teams.
• Support improvements to ConnectWise workflows, mandatory fields, reporting and automation.
• Help maintain accurate product descriptions, supplier costs and standard customer charges.
• Support new product launches by helping define the required operational, delivery and billing processes.

What we’re looking for:

• Experience in order management, billing, revenue assurance, sales operations, finance administration or a similar detail-focused role.
• Strong attention to detail, with the ability to spot missing, inconsistent or commercially risky information.
• Excellent organisation and the ability to manage multiple orders, deadlines and dependencies.
• Clear and confident communication, including the ability to challenge incomplete or inaccurate information constructively.
• An investigative approach to discrepancies, with the determination to establish root causes and follow actions through to completion.
• Commercial awareness and an understanding of how delays, errors and missed billing affect revenue and margin.
• Confidence using multiple systems, spreadsheets and detailed service records.
• A collaborative approach and the ability to build effective working relationships across Sales, Operations, Technical and Finance teams.

Desirable experience:

• Telecommunications, managed services, connectivity or another recurring-revenue business.
• ConnectWise or a comparable CRM, PSA or order-management platform.
• ConnectWise CPQ/Sell or a comparable configure-price-quote platform.
• Reconciling supplier invoices against customer billing or service inventories.
• Credit control, recurring billing, cancellations and supplier-dispute processes.
• Good Excel skills, including lookups, pivot tables and reconciliation techniques.

How you’ll work:

You will take ownership, work accurately and transparently, collaborate across teams and raise concerns when information or controls do not meet the required standard. You will look for practical ways to reduce errors, delays and manual effort while handling commercial and financial information with honesty and integrity.

Why join Comms365?

You’ll join a collaborative Operations team in a growing connectivity business where your work will have a visible impact on customer delivery, revenue protection and continuous improvement. Our values - Trust, Innovation, Teamwork, and Honesty & Integrity - shape how we work with each other, our customers and our partners.