Team Lead onsite - seasonal

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

$54,000.00 - $82,000.00 per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

This position is expected to remain open until 09-11-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

About TaskUs

TaskUs is a global provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies. We help elite tech brands scale, adapt, and build cutting-edge solutions. If you love technology, leadership, and driving operational excellence, you’ll fit right in.

Role Overview

Think of yourself as the architect of fleet readiness and the champion of operational excellence. As an Autonomous Vehicle Operations Team Lead, you will manage day-to-day field and depot operations, ensuring your team delivers on Service Level Agreements (SLAs) and achieves key Key Performance Indicators (KPIs).

You will manage a high-performing team of Vehicle Data Collection Specialists (Drivers) operating fleet vehicles on a major rideshare platform. Serving as the definitive vanguard for operational command during your shift, you will oversee pre-deployment quality checks, ensure adherence to safety standards, manage onboard data hardware (LiDAR, HD cameras, data loggers), and guide your team through complex technical transitions in a 24/7/365 operating environment.

Key Responsibilities

• Team Leadership & Performance Management: Directly manage, mentor, and coach a team of specialists across shifts. Conduct regular 1-on-1s, team huddles, performance reviews, and coaching sessions to drive accountability, hit continuous goals, and foster professional growth.

• Operational Execution & Depot QA: Oversee depot processes, including pre/post-trip sensor calibrations, camera lens checks, and recording hardware readiness. Establish daily audits to ensure 100% compliance with SOPs, data quality standards, and vehicle safety protocols.

• Incident Escalation & Operational Command: Serve as the primary point of contact for high-impact fleet incidents, hardware/software disruptions, and safety events. Review sensor streams and environmental context to make authoritative decisions (e.g., approving fallback paths, commanding minimal risk maneuvers, or escalating bugs to central teams).

• Workforce Planning & Shift Schedule Management: Oversee shift coverage within a 24/7/365 environment, managing structured schedule matrices (such as DuPont Shift Schedules) to ensure seamless handovers, fatigue management, and zero coverage gaps across 7-day operating windows.

• Cross-Functional Communication & Reporting: Act as the operational anchor between field teams and central stakeholders (including Software Engineering, Dispatch, and Operations Managers). Provide weekly KPI metric reporting, root-cause analysis (RCA), and operational feedback.

• Passenger Operations & Compliance Oversight: Ensure driver compliance with local traffic laws, 3-year continuous driver licensing criteria, rideshare platform guidelines, and TaskUs safety protocols.

Basic & Required Qualifications

• Leadership Experience: Minimum 3+ years of proven experience in a supervisory or leadership role within high-stakes, tech-enabled, mobility, logistics, or safety-critical environments.

• Valid Driver’s License: Active US driver’s license with a clean driving record (meeting standard rideshare driver eligibility requirements).

• Driving Background: Minimum 3 years of continuous, actively licensed driving experience.

• Education: Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related technical field is preferred (or equivalent practical experience).

• Technical & Analytical Proficiency: Highly proficient with data analysis tools (Google Sheets/Excel) and experience using operations management software, dashboards, touchscreen interfaces, and technical checklists to drive decisions.

• Strategic Problem Solving: Strong analytical skills with a history of using data to implement corrective action plans and lead Root Cause Analysis (RCA).

Preferred Qualifications & Traits

• Safety-First Mindset: Prioritizing public safety, driver well-being, and compliance over speed or delivery ETAs.

• AV & Sensor Experience: Direct experience in Autonomous Vehicle (AV) operations, fleet management, or mapping/data collection projects. Fundamental understanding of sensor systems (LiDAR, optical cameras, GPS telemetry).

• Communication Skills: Exceptional ability to serve as the "eyes and ears" for software engineers and central dispatch.

Physical Demands & Work Environment

• Shift Flexibility: Ability to maintain a healthy sleep-wake cycle while managing rotational day, evening, or night shifts in a 24/7/365 operation.

• Vehicle & Depot Presence: Comfort spending extended periods inside a vehicle cab equipped with monitors and hardware (up to 8–10 hours per shift).

• Adverse Weather Capability: Experience managing operations or driving across diverse weather conditions (heavy rain, snow, high winds) to test system boundaries.

• Equipment Handling: Ability to perform light lifting or moving of calibration equipment and conduct exterior vehicle sensor inspections.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.