Director, Facilities Management

Job Title: Director, Facilities Management

Location: Independence, MO
Department: Facilities Management
Employment Type: Full-time

Job Summary:

Are you a strategic facilities leader who enjoys creating safe, functional, and efficient environments where employees and communities can thrive? As the Director, Facilities Management, you will have the opportunity to lead a dedicated team, drive meaningful improvements across multiple properties, influence organizational growth initiatives, and ensure high-quality facility operations. This role offers the chance to make a lasting impact by supporting the mission of helping others while collaborating with a compassionate, people-centered team that values innovation, accountability, and excellence.

The Director, Facilities Management is responsible for overseeing the day-to-day operations, maintenance, and performance of owned and leased facilities. This position provides leadership to facility management staff and technicians, ensures organizational standards and regulatory requirements are met, manages vendor relationships, oversees capital improvement planning, and supports construction, relocation, and facility enhancement projects. The Director plays a vital role in maintaining safe, compliant, and well-maintained environments that support organizational success.

Independence offers the best of both worlds with a vibrant metropolitan atmosphere, affordable living, diverse neighborhoods, outstanding dining and entertainment options, and a strong sense of community. Whether you enjoy professional sports, arts and culture, outdoor recreation, or family-friendly amenities, Independence provides an excellent place to live, work, and grow your career.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Lead and mentor facility management leads and technicians, fostering a positive and high-performing team environment.
• Oversee daily facility operations across owned and leased properties to ensure safe, functional, and well-maintained environments.
• Conduct routine facility inspections and site reviews to identify needs, evaluate property conditions, and ensure maintenance standards are met.
• Manage and monitor the work order system to ensure timely service delivery and resolve workflow challenges.
• Collaborate with program leadership to identify short-term and long-term facility needs and support improvement and repair initiatives.
• Develop and manage vendor relationships, coordinate bid processes, and monitor contractor performance.
• Oversee company vehicle maintenance programs to ensure preventative maintenance and operational readiness.
• Ensure facilities remain compliant with CARF standards and applicable safety requirements.
• Support construction projects, facility expansions, office relocations, and new site selection efforts.
• Manage departmental expenses, credit card reporting, and budget-related processes in a timely manner.
• Contribute to annual capital expenditure planning and strategic facility improvement initiatives.
• Perform other duties as assigned.

Education, Experience, and/or Credential Qualifications:

• High school diploma or equivalent required.
• Four or more years of experience in building maintenance, facilities management, construction, or related field required.
• Four or more years of leadership, supervisory, or management experience preferred.
• Thorough knowledge of facility operations, maintenance practices, construction processes, equipment, materials, and infrastructure systems.
• Extensive knowledge of safety practices, maintenance regulations, and applicable compliance requirements.
• Demonstrated ability to plan, prioritize, assign, schedule, and evaluate the work of staff.
• Strong verbal and written communication skills with the ability to collaborate effectively across all levels of the organization.

Additional Qualifications:

• Successful completion of background screenings, including criminal history, driving record, and abuse/neglect checks.
• Valid driver's license in state of residency with an acceptable driving record.
• Ability to effectively communicate with employees, leadership, vendors, and the public.
• Strong organizational, problem-solving, and leadership abilities.
• Demonstrated commitment to organizational goals, continuous improvement, and operational excellence.

Physical Requirements

• Travel regularly between assigned facilities and organizational locations.
• Walk through facility grounds, offices, and maintenance areas for inspections and evaluations.
• Move throughout indoor and outdoor environments in varying weather conditions.
• Visually inspect facility conditions, equipment, and maintenance-related issues.
• Occasionally lift, carry, or move materials and equipment consistent with facility management responsibilities.

Keywords: Facilities Management, Director of Facilities, Building Maintenance, Operations Management, Property Management, Vendor Management, Capital Planning, Construction Management, Leadership, CARF Compliance