- Location
- South Jakarta, Indonesia
- Workplace
- Onsite
- Type
- Full-time
- Experience
- 1+ years
- Source
- Workday
Description
C.H. Robinson is seeking a Executive - Ocean Freight to join our team.
In this role, you will manage the end-to-end shipment lifecycle for assigned accounts, ensuring customer requirements are met with accuracy and timeliness. You will oversee shipment execution, maintain daily communication, and manage reporting and email correspondence. In this role, you will take ownership of account success by delivering exceptional service and driving operational excellence.
If this all sounds good, let’s talk more about what you’ll be working on.
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
Build great relationships with customers, responding timely and following up on issue resolution
Provide reporting and documentation support to internal and external customers.
Participate in customer business reviews.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Required Qualifications:
Fresh Graduate from an accredited university with a relevant degree in Logistics, Supply Chain, Transportation, or related fields OR
Minimum 1 year of experience of Ocean Export in International Freight Forwarding, International Logistics, Global Supply Chain
Proficiency in Microsoft Office Suite of programs
Fluent in English (written and verbal)
Preferred Qualifications:
Values a diverse and inclusive work environment
Proficient in Microsoft Office Suite of programs
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
Excellent follow up with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment
