Job Description:

General Manager / Business Unit Leader

MWC Partners

Position

Reporting to the Group Leader, the General Manager is responsible for the overall leadership, operational performance and profitability of MWC Partners.

The role is accountable for delivering the agreed business strategy, developing the leadership team and ensuring the business delivers sustainable profitable growth, operational excellence and exceptional customer outcomes.

Working closely with the wider Pallas Group, the General Manager will lead the continued evolution of MWC Partners by increasing recurring revenue, expanding payments revenue, driving product innovation, embedding AI across the business and adopting Group best practice to improve long-term business quality and shareholder value.

Job Responsibilities

Leadership

• Provide strategic leadership, direction and motivation across the business.
• Develop, coach and build a high-performing management team.
• Foster a culture of accountability, continuous improvement and customer focus.
• Lead organisational change and succession planning.

Strategy

• Develop and execute the business strategy.
• Identify opportunities to increase recurring revenue, payments revenue and customer lifetime value.
• Develop strategic partnerships and commercial opportunities.
• Ensure products and services remain competitive and commercially relevant.

Financial Performance

• Deliver agreed Revenue, EBITA and business performance targets.
• Lead budgeting, forecasting and resource planning.
• Ensure the business operates within agreed Group financial and operational ratios.
• Drive improvements in profitability, operational efficiency and recurring revenue quality.

Commercial & Payments

• Work closely with the Commercial Director to maximise new business, customer retention and recurring revenue.
• Champion payments as a strategic growth driver across the business.
• Work with Vesta Merchant Services to maximise payments revenue, customer adoption, Share of Wallet and customer lifetime value.
• Support major commercial opportunities and strategic customer relationships.

Product & Innovation

• Provide strategic oversight of the product portfolio.
• Work with Product, Engineering and Commercial teams to ensure investment aligns with customer demand and business strategy.
• Promote scalable, repeatable products and services that increase recurring revenue, payments revenue and customer value.
• Support the commercialisation of new products and intellectual property.

Technology & AI

• Champion the effective use of AI, automation and technology across the business.
• Drive measurable productivity improvements, operational efficiency and reduced cost to serve through AI, automation and the effective use of business systems.
• Promote AI-enabled product innovation and scalable ways of working.
• Ensure technology, automation and AI are embedded across all business functions to improve customer experience, operational performance and business profitability.

Customer Success

• Ensure the business delivers exceptional customer service and customer outcomes.
• Build and maintain executive relationships with key customers and partners.
• Support major customer escalations where required.

People

• Recruit, develop and retain high-performing employees.
• Lead performance management and succession planning.
• Build organisational capability and employee engagement.

Management & Group Responsibilities

The General Manager is responsible for representing MWC Partners within the wider Pallas Group and for ensuring the business complies with all Group governance, reporting and management processes.

This includes responsibility for the production, submission and where appropriate presentation for:

• Weekly Business Unit reporting.
• Monthly business performance reviews.
• Quarterly Strategic Reviews (QSRs).
• Annual budgeting and strategic planning.
• Forecasting and reforecasting.
• Business performance reporting and KPI management.
• Right-sizing reviews and organisational planning.
• Participation in Business Unit Leader meetings and wider Group leadership forums.
• Liaison with central Group functions including Finance, HR, IT, Legal and Information Security.
• Leading integration and adoption of Group initiatives, policies and best practices.
• Ensuring timely completion of all Group reporting and governance requirements.

Job Qualifications

• Proven leadership experience within a software or technology business.
• Strong commercial and financial acumen.
• Experience leading multidisciplinary teams.
• Experience developing software products and services.
• Experience leading organisational change and continuous improvement.
• Strong customer relationship and stakeholder management skills.
• Excellent communication, leadership and influencing skills.

Experience within Retail Technology, Hospitality Technology, Payments or SaaS would be advantageous.

Personal Characteristics

• Commercially minded with strong business acumen.
• A confident and inspiring leader.
• Customer focused and commercially aware.
• Analytical, decisive and results driven.
• Adaptable and comfortable leading change.
• High integrity with a collaborative approach.
• Passionate about continuous improvement and innovation.
• Comfortable using AI and technology to improve business performance.

Success Measures

Success in the role will be measured through:

• Delivery of financial targets and forecast accuracy.
• Sustainable profitable growth.
• Growth in recurring revenue.
• Growth in payments revenue, Share of Wallet and customer lifetime value.
• Delivery of commercially successful products and scalable solutions.
• Measurable productivity improvements through AI and automation.
• Customer satisfaction and retention.
• Delivery of operational excellence and agreed business ratios.
• Successful execution of the agreed business strategy.

                                                                                    

Business Unit: 

MWC Partners Ltd

                                                                                    

Scheduled Weekly Hours:

37.5

                                                                                    

Number of Openings Available:

1

                                                                                    

Worker Type:

Regular

Career Site:

                                                                               

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

 

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

 

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

 

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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