Director, Risk Quality Continuous Improvement

The Canada Operations 1st Line Risk and Controls team is looking for an enthusiastic, organized, and analytical leader to join us as Director, Risk Quality Continuous Improvement. In this role, you will play a key part in representing Canada Operations as we transform the core components of our Operational Risk Management Framework.

We are seeking a highly motivated, self-driven professional with strong knowledge of Manulife’s Operational Risk program and a proven track record in transformational design. This role will focus on developing and enhancing the Quality Management Program (QMP) within Canada Operations, requiring strong facilitation, collaboration, and influencing skills. Success will depend on the ability to work closely with business leaders, functional partners, subject matter experts, and key stakeholders to drive meaningful risk and quality improvements.

Key Accountabilities: 

• Lead the redevelopment and execution of core elements within the Operational Risk Management Framework.
• Drive transformational design of key quality management components, including quality measurement, reporting and insights, error and feedback management, audit performance, and reportable events.
• Provide an objective assessment of the business control environment, mitigation strategies, emerging risks, and potential control gaps.
• Perform and/or lead controls testing on high-risk transactions and recommend opportunities for process and control improvements.
• Monitor risk and control issues, maintain the controls inventory, and conduct root cause analysis for operational incidents or errors.
• Build strong relationships with business and functional partners, contribute to risk reporting, and deliver presentations to senior audiences.

Qualifications

• Bachelor’s degree in business, finance, or a related field; operational risk certification is an asset.
• 10+ years of related experience with strong knowledge of business processes, risks, controls, and operational risk management methodologies.
• Proven experience leading high-performing teams and driving transformational design initiatives.
• Strong communication and presentation skills, with the ability to explain complex risk and control topics clearly to senior leaders and stakeholders.
• Highly organized and able to manage multiple priorities in a fast-paced, multi-stakeholder environment.
• Strong analytical, critical thinking, and risk assessment skills, with the ability to synthesize complex information, challenge the status quo, and support strategic decision-making.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve OuestHybrid

Salary range is expected to be between

$123,100.00 CAD - $173,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.