Administrative Assistant, Global Payments Solutions, Shanghai

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This position delivers confidential administrative and strategic support to the COO’s Office. Key administrative duties include calendar and travel coordination, expense processing, preparation of executive materials, information gathering and reporting, and management of incoming communications. The role also supports the planning and coordination of meetings and off‑sites, requiring the ability to manage multiple priorities with professionalism and discretion.

In addition, the role contributes to COO Office initiatives through data collation and MIS reporting, development of presentation materials, and project management support across various departmental initiatives.

Responsibilities:

• Communicates with executives and line management to gather and convey relevant information
• Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment
• Proactively manages the calendar of multiple executives, effectively resolving conflicts that arise in a professional manner
• Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments
• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
• Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems
• Supports any visiting senior traveling into Singapore
• Supports COO Office initiatives through data collation and management information (MIS) reporting, consolidating inputs from multiple functions and ensuring accuracy, timeliness, and relevance of information presented to leadership
• Develops PowerPoint presentations and executive materials for translating complex information into clear, concise, and decision‑ready formats
• Provides project management support for COO‑led and cross‑functional initiatives, tracking milestones, coordinating stakeholders, monitoring progress against timelines, and escalating risks or dependencies as needed
• Balances multiple, and at times competing, priorities with professionalism, responsiveness, and a service‑oriented mindset, maintaining confidentiality and exercising sound judgment at all times

Skills:

• Administrative Services
• Attention to Detail
• Customer and Client Focus
• Planning
• Prioritization
• Adaptability
• Collaboration
• Event Planning
• Office Administration
• Problem Solving
• Facilities Management
• Oral Communications
• Recording/Organizing Information
• Research
• Strong proficiency in Microsoft Office applications is required
• Written Communications