Overview

Principal Consultant

📍 Location: Berlin, Germany 🏢 Work Model: Remote

About the Role

The Principal Consultant directs and guides customers and project teams through strategic engagements from pre-sales through the full project life cycle, ensuring that vision and business objectives are successfully accomplished. Applying deep industry, solution, technical, and functional knowledge to complex delivery projects, this role serves as a trusted advisor and thought leader — driving consulting excellence, implementation best practices, and long-term customer success.

Your Role Responsibilities — Here's What You'll Do

• Apply deep industry, solution, and functional knowledge to lead complex delivery projects, providing customers with consulting expertise and best practice recommendations from discovery through post-go-live optimization.
• Advise implementation teams through the successful discovery, design, implementation, testing, and deployment of complex and advanced Hyland software solutions and related technologies.
• Serve as a trusted advisor and thought leader within the domain area — both internally and externally — driving product solution deployment, industry best practices, and future engagement opportunities.
• Lead project management responsibilities as needed, serving as the primary point of contact for customer engagements, maintaining stakeholder relationships, and coordinating scheduling and team mobilization.
• Conduct discoveries for key accounts and solutions, documenting requirements that lead to anticipated business value and guiding customers through industry best practices for business requirements and success criteria.
• Contribute to business development activities including sales-to-service handoffs and scoping while mentoring and developing team members to drive overall team quality and growth.

Role Essentials

• Bachelor's degree or equivalent combination of education and experience
• Demonstrated experience in consulting and delivering complex software solutions
• Advanced consulting skills including client management, communication, and stakeholder engagement at the senior executive level
• Excellent business acumen with the ability to translate complex business challenges into clear technical requirements
• Strong organizational skills with the ability to manage multiple projects and provide exceptional follow-through in a customer-service-driven environment

What We'd Like to See

• Advanced knowledge of Hyland project implementation methodologies
• Experience creating and delivering internal training courses on technical and business concepts
• Proven ability to work cross-functionally and build consensus across teams
• Demonstrated ability to mentor and support developing team members
• Willingness to travel up to 50% depending on assignment requirements

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com. © Hyland. All rights reserved.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.