Product Install Manager (RAPID 8XX NPI)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Job Description

• Responsible for timely, successful installation of TeraBeam 8XX systems at customer sites worldwide, including scheduling resources and managing the process from planning through monitoring after installation. 
• Directly manage a team of Product Install Engineers, providing day-to-day direction, coaching, and performance guidance. 
• Coordinate in-fab installation and upgrade planning, and support Engineering, Manufacturing, and Product Support teams during early NPI deployment. 
• Prepare and present regular installation status updates to KLA Service HQ Management, local Operations Management, and Customer Management.
• Develop the TeraBeam 8XX installation program through strategic planning, and partner with Engineering, Manufacturing, and Product Support to capture and apply lessons learned from each install.
• Ensure Installation Performance meets plan.  Ensure issues are escalated to the appropriate function group.  Collaborate with HQ and Tech Support on managing Technical Escalations. 
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install and, Quality.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Reviews Installation documentation including eQuality checklists, NC’s, Pass downs for accuracy

Preferred Qualifications

• 5+ years of experience supporting capital equipment installations in the semiconductor industry, with direct exposure to NPI programs or eBeam systems.
• Prior experience supporting New Product Introduction (NPI) programs or early-stage product ramps.

Minimum Qualifications

• Bachelor's or master’s degree in engineering or a related technical field. 
• 3+ years of work experience in supporting comparable capital equipment for the semiconductor industry.
• Proven project management and organizational skills gained from managing installations, upgrades, or field programs. 
• Experience presenting technical status and project updates clearly to senior stakeholders
• Good interpersonal/communication skills in understanding customer needs.
• Willingness and ability to travel domestically and internationally for extended periods (up to 50%)

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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