Senior Cloud and AI operation leader

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

Key Responsibilities

Cloud Operations Leadership

• Lead and manage global cloud operations across AWS, Azure, and GCP.
• Develop and execute cloud operational strategies aligned with business objectives.
• Ensure high availability, reliability, and performance of cloud platforms.
• Provide executive reporting on cloud health, service availability, operational metrics, and risks.
• Manage a globally distributed cloud operations team and follow-the-sun support model.

Service Delivery & Support

• Provide Tier 2 and Tier 3 operational support for cloud infrastructure and platform services.
• Establish and manage 24x7 on-call support processes.
• Drive major incident management and root cause analysis.
• Develop SLAs, OLAs, KPIs, and operational dashboards.
• Ensure timely resolution of service requests, incidents, and problems.

Cloud Governance & Security

• Partner with Information Security teams to enforce security standards, policies, and compliance requirements.
• Ensure cloud environments meet regulatory and audit requirements.
• Implement security best practices including:
  • Identity & Access Management (IAM)
  • Privileged Access Management (PAM)
  • Network Security
  • Data Protection
  • Encryption
  • Vulnerability Management

• Standardize cloud operational processes across AWS, Azure, and GCP.
• Maintain cloud operating models.

Monitoring & Observability

• Implement enterprise monitoring and observability frameworks.
• Develop proactive alerting and performance optimization strategies.

Disaster Recovery & Business Continuity

• Define cloud DR strategies, RTO/RPO objectives, and recovery procedures.
• Conduct DR testing and business continuity exercises.
• Oversee backup and recovery operations for cloud workloads.

Cost & Capacity Management

• Manage cloud financial operations (FinOps).
• Optimize cloud spending across AWS, Azure, and GCP.
• Monitor utilization, capacity, rightsizing, and reservation strategies.
• Drive cost governance and budget planning.

Minimum Qualifications

• 10+ years of IT Infrastructure, Cloud Operations, or Platform Engineering experience.
• 5+ years in management or leadership role.
• Experience managing global cloud operations teams supporting enterprise environments.
• Hands-on experience operating AWS, Azure, and GCP production environments.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.