Claims Team Manager - Property Field

Description

Property Claims Team Manager - Plano, Texas 

Lead a team. Shape careers. Make claims better for everyone.  

Are you ready to lead a claims team at a company that keeps outpacing the industry, year after year? Liberty Mutual Insurance has an exciting opportunity for a Property Claims Team Manager who wants to build something real: a team that does great work and a career that keeps growing.

 

As a Property Claims Team Manager, you'll coach and develop 5 to 8 claims representatives and specialists who manage, investigate and resolve claims every day. You'll help them do their best work, help select the next great addition to your team and build a culture where customer service isn't a checkbox - it's the whole point. 

 

Ideal candidate will be located within 50 miles of Plano, TX.   

Ideal Experience Includes:

• Leadership: able to lead and coach teams by giving clear feedback, coaching one‑on‑one, and helping people grow; prior people‑leader experience is a plus.
• Leading change and culture: experienced at guiding teams through transitions, promoting a growth mindset, and building a positive, accountable team culture that encourages learning and continuous improvement.
• 5+ years of property field experience highly preferred 

  What You'll Do:

• Lead and develop a team of representatives and specialists, ensuring quality, accuracy and timely resolution of claims - including high-exposure, complex cases.
• Grow your people. Create real opportunities for your direct reports to build new skills and take on new challenges.
• Champion customer service excellence by building empathy and passion for an experience that meets or exceeds what customers expect.
• Help select top talent, coach continuously and recognize the behaviors that drive service excellence.
• Monitor your team's work to confirm reserves are set appropriately and customer expectations are exceeded, not just met.
• Spot problematic trends before they repeat, and escalate when needed.
• Champion a culture that's always looking for a better, more efficient way to work.
• Step in on the tough calls - resolving customer complaints, problems and coverage questions your team can't handle alone.
• Partner with policyholders, the business community and government agencies to keep everything compliant with regulatory and company standards.
• Champion your business unit's goals, keeping them aligned with the broader claims function.  

Why Liberty Mutual:

You'll join a company built on the belief that progress happens when people feel secure - and that starts with the people on your team. Here, you'll have the support, the growth opportunities and the purpose to do work that matters.

Qualifications

• Supervisory, organizational and interpersonal skills.
• Comprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort Laws.
• Licensing required in some states.
• 5-7 years directly related work experience, Bachelor`s degree preferred.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.

Travel

10%