Leadership & Development Manager

Description

About Butterfield Market:

Butterfield Market is an upscale New York City market known for exceptional food, quality products, and personalized service. Our success is driven by a talented team that takes pride in delivering memorable experiences and maintaining the high standards our customers expect. We foster a collaborative, welcoming workplace where employees are valued, supported, and encouraged to grow. Join our team and build your career with a company that values passion, professionalism, and a commitment to excellence.

Position Summary

The Training Manager leads the development and execution of training across Butterfield. This hands-on role builds strong relationships with department trainers, champions a culture of continuous learning, and delivers a blended training program through Opus, virtual classes, in-person instruction, and on-the-floor coaching.

Primary Areas of Ownership

•  Opus digital learning platform
• Department Training Passports
• In-person and virtual training programs

Training Program Leadership

• Lead Butterfield’s companywide training strategy and turn operational priorities into clear, practical learning programs.
• Build and manage a blended training program that combines LMS (Opus) courses, virtual classes, in- person instruction, and hands-on practice.
• Maintain a training calendar and coordinate programs across the markets, commissary kitchen, café, catering, and corporate teams.
• Ensure training is engaging, consistent, easy to understand, and connected to Butterfield’s service and operating standards.

LMS (Opus) and Digital Learning

• Lead the launch, administration, and ongoing oversight of the Opus learning management system.
• Create, organize, publish, and update digital courses, SOPs, quizzes, certificates, and training assignments.
• Track participation, completion, quiz results, and overdue assignments, and follow up with managers and trainers.
• Partner with department leaders and subject-matter experts to keep Opus content accurate, relevant, and useful.

Trainer Development and Relationships

• Build strong working relationships with department trainers and managers across all Butterfield locations.
• Lead train-the-trainer programs that strengthen facilitation, coaching, feedback, and follow-through.
• Provide trainers with clear lesson plans, checklists, demonstrations, practice activities, and evaluation tools.
• Create an active network of trainers who share best practices, identify needs, and reinforce consistent standards.

Hands-On Training and Floor Support

• Spend significant time in the markets and kitchen observing work, coaching team members, and supporting trainers.
• Create, maintain, and help implement hands-on Training Passports for each department and position.
• Observe training in practice, identify gaps between instruction and execution, and work with managers on solutions.
• Support onboarding and retraining so team members can confidently and consistently perform Butterfield standards.

Cross-Functional Training Leadership

The Training Manager works closely with HR, operations, department leaders, and trainers to make learning

part of the daily Butterfield experience.

• Partner with the HR & Training Director to establish priorities, goals, and measures of success for the training function.
• Directly supervise the Training Coordinator and provide clear priorities, coaching, and accountability.
• Collaborate with managers and subject-matter experts to document procedures and translate them into effective training.
• Ensure training is accessible to Butterfield’s workforce, including English- and Spanish-language content when appropriate.
• Serve as the companywide champion of training and reinforce the connection between learning, service, quality, safety, and growth.
• Maintain organized training records and support required safety, compliance, and policy training.

Measures of Success

• Strong adoption and effective use of Opus across departments and locations.
• Consistent completion and practical use of department Training Passports.
• Confident, capable department trainers who deliver clear and consistent instruction.
• Visible improvement in team knowledge, execution, service, safety, and adherence to standards.
• Timely reporting of training participation, completion, results, needs, and next steps.

Requirements

Education and Work Experience

• Minimum 3 years of experience in training, learning and development, operations, hospitality, grocery retail, or a related field.
• Previous experience leading trainers, facilitators, or training support team members preferred.
• Experience creating hands-on training programs, job aids, SOPs, and train-the-trainer materials.
• Strong facilitation, communication, coaching, relationship-building, and organizational skills.
• Experience administering an LMS; bilingual English/Spanish capability is strongly preferred.

Physical and Scheduling Requirements

• Ability to work a flexible schedule as training needs require, including occasional early mornings, evenings, weekends, and holidays.
• Ability and willingness to travel regularly among Butterfield locations and work directly on the floor.
• Ability to stand and walk for extended periods and occasionally lift and carry up to 25 pounds.
• Ability to work a flexible schedule as training needs require, including occasional early mornings, evenings, weekends, and holidays.
• Ability to use computers, tablets, mobile devices, presentation equipment, and digital learning tools.
• Ability to maintain regular and reliable attendance.

Benefits & Perks

• Medical, dental, and vision insurance
• Paid Time Off (PTO) and paid sick time
• Commuter benefits
• 401(k) retirement savings plan
• Employee discounts