Transit Safety & Security Officer

MOS Codes: None

Education and Experience: High School Diploma, GED or higher and four (4) years of progressively responsible experience in transit, security, risk management or safety including two (2) years of direct supervisory experience in a management and/or administrative capacity.

Licenses and Certificates: Valid Texas Class "C" Driver's License or equivalent from another state by time of appointment.

Special Requirements: Positions requiring a CDL or positions of a safety sensitive are subject to drug and alcohol testing in accordance with federal regulations.

Under general supervision, plan, coordinate and participate in transit safety and security programs, training programs, transit safety prevention and inspection activities and risk management functions.

Plan, organize, coordinate and oversee transit-related risk management programs including quality assurance issues or projects, worker's compensation, security and safety programs. Involves: Develop and implement policies, procedures and internal controls related to compliance with health, safety, security and environmental rules and regulations. Identify health and safety risks and recommend corrective actions to control and limit the City's liability. Assist in monitoring collateral supervision of contracted vendor security firms. Investigate claims of damage or injury reported by passengers, pedestrians or other drivers. Receive and assist in responding/logging daily security video requests from internal Sun Metro staff and external sources. Maintain daily correspondence and reporting through the use of reporting systems. Coordinate legal issues or concerns with City Attorney's office, liability insurance adjusters or external legal counsel and represent the City's interest in mediation, settlement negotiations or trials. Coordinate quality assurance inspections such as post-accident, and post employee injury inspections and monitoring. Oversee and participate in compliance activities related to environmental protection such as alternative fuels, stormwater, fuel storage, coordinate corrective action or response to audit findings. Assist Transit Safety Manager with coordination of the federally mandated drug and alcohol testing program including pre-employment, post-accident, reasonable suspicion, random, return to duty and follow-up testing for safety sensitive positions. Assist with federal safety audits and complete and submit safety reports to regulatory agencies. Work directly with other Sun Metro divisions to ensure reliable and safe transit services.

Plan, coordinate and deliver training programs. Involves: Conduct needs assessment, program planning, development and presentation of training and instructional materials. Monitor program effectiveness, track attendance and prepare periodic reports. Prepare, edit and coordinate the production of training materials or coordinate the efforts of contractual trainers. Provide classroom and behind the wheel training to new Transit Operators and provide retraining to current Transit Operators.  Coordinate and schedule driver training dates and times.  Provide training in areas such as defensive driving, back injury prevention, commercial driver licensing, supervisory training, hazardous materials, accessibility compliance, sexual harassment prevention or other subjects related to transit operations to enhance performance or ensure compliance with state and federal requirements. Produce and distribute training materials with Human Resources and/or the Public Information Office to engage and inform Sun Metro staff and members of the public of Sun Metro regulations and expectations.

Respond to security concerns and general complaints from public officials, other departments or the general public. Involves: Provide accurate information to inquiries, and respond to complaints, including complaints from individuals who may be irate. Ensure that accidents, unsafe acts and complaints are properly investigated. Ensure the security of the incident scene to control and limit the City’s liability. Conduct on-the-scene accident/incident investigations. Interact with other departments, supervisors, co-workers and the public. Maintain liaison status with the El Paso Police Department (EPPD) and other law enforcement components regarding City-wide security and criminal incidents, assisting in the follow up on prosecution for necessary cases, preserving compiled evidence. Coordinate and participate in department Accident Review Board (ARB) committee meetings.

Supervise assigned staff. Involves: Assign, schedule, guide and monitor work. Appraise employee performance. Provide for staff training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes.  Enforce personnel rules and regulations, and work behavior standards firmly and impartially.

Perform related duties as required. Involves: Perform duties of immediate supervisor, co-workers or subordinates to ensure continuity of operations. Respond to serious accidents or emergencies to ensure proper investigation.  Represent the department by testifying in court cases or hearings regarding liability litigation and workers' compensation.