Coordinator, Volunteer Engagement

Description

Position Title: Coordinator, Volunteer Engagement

Reports to: Assistant Director, Community Engagement

Department: Experience

Location: Causeway Center

Classification: On-site

Core Hours: Mondays 9:00a-5:30p, Tuesday-Friday 9:30a-6:00p

Status: Nonexempt

Payrate $20.00/hour

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

The ideal candidate for the Volunteer Coordinator role is a strong communicator who can effectively engage with a diverse range of volunteers, from individuals and corporate groups to those fulfilling court-mandated hours. They are highly organized, able to manage multiple tasks such as overseeing volunteer check-ins, tracking attendance, and coordinating group logistics. Adaptability is key, as they must be flexible in supporting evening events, all-hands-on-deck moments, and disaster relief efforts. This candidate should also be comfortable with outreach, including cold calls and emails, to recruit volunteers and fill shifts with low attendance.

This candidate must be comfortable with public speaking and have the ability to work in a fast-paced environment. The working location will often be in the Volunteer Lounge, so the ability to multi-task with duties such as answering phones and emails while connecting with volunteers in person is essential. 

Having some experience with volunteer databases and/or the Google Suite is preferred, additionally the ideal candidate is a proactive problem-solver who seeks ways to improve the volunteer experience. They are a self-starter who works well independently, but also enjoys collaborating with others to ensure smooth event coordination. Above all, they are passionate about the mission of the organization and are dedicated to providing a positive experience for volunteers while supporting the community.

DUTIES and RESPONSIBILITIES

Schedule Requirements

Preferably candidate will have flexibility when needing to support evening events/lounge coverage during the week

Must be able to support all-hands-on deck organization events as well as disaster relief efforts as they arise

Onsite/Volunteer Lounge Responsibilities:

• This is a completely in-person role, the candidate must be comfortable with working in an active environment, overseeing the volunteer lounge while working on other assigned duties
• Conduct volunteer check-ins, orientations, ensure safety compliance (closed-toe shoes, waivers)
• Maintain lounge cleanliness
• Coordinate with staff Volunteer Leads for timely shift assignments
• Answer all volunteer questions with a positive attitude and gratitude for their service with us

Volunteer Communication (60%):

• Manage volunteer inbox and phone calls (24-48 hr response time)
• Communicate professionally with diverse volunteer groups (young, corporate, court-mandated) over the phone, in emails, and in person. 

Data Upkeep (10%):

• Track daily volunteer attendance
• Record in HandsOn Connect within 24 hours
• Send daily attendance reports

Recruiting/Reports (10%):

• Confirm weekly groups, update group sizes
• Conduct outreach for low-attendance shifts (calls, emails)
• Monitor and prospect volunteers

Miscellaneous (20%):

• Oversee Court Ordered Volunteer program (monitor charges, verify hours)
• Support Distribution & Experience teams
• Represent organization at community events

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
• Bachelor's Degree preferred but not required. High School Diploma or General Education Degree (GED) required. 
• Proficiency in Google Suite preferred. 
• Experience & comfortability with public speaking to small and large groups
• Innovative self-starter and problem solver with a bias towards action. 
• Excellent oral, written and interpersonal communication skills, with high professionalism. 
• Experience managing volunteers & data entry
• Ability to manage multiple projects simultaneously with strong attention to detail and accuracy while meeting deadlines in a dynamic, fast-paced environment 
• Exercise good judgment and discretion with strong ethical character capable of handling confidential information. 
• Committed to the organizational mission of ending hunger. 
• Current FTB employees must be in good standing.
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.