Talent Services Coordinator

Overview

Knowledge Services, a leading multidisciplinary organization in the software, professional services, and cyber security industry, is seeking a Talent Services Coordinator.

• This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence, innovation, and a passion for “Serving Those Who Serve Others.”
• The Talent Services Coordinator supports the onboarding, compliance, and employee relations processes for the contingent workforce by executing tasks within established workflows and under the guidance of senior team members.
• This role serves as a key point of contact for candidates, recruiters, and internal stakeholders, ensuring timely and accurate completion of employment documentation and system updates.
• Operating in a high-volume, fast-paced environment, the coordinator applies foundational knowledge of HR systems, employment regulations, and operational procedures to deliver consistent, service-oriented support.
• This position plays a critical role in maintaining data integrity, facilitating smooth onboarding experiences, and contributing to the overall efficiency of Talent Services operations.

Responsibilities

Talent Services Coordinator Responsibilities:

 

Operational and Systems Execution

• Support onboarding activities by collecting and uploading pre-hire documentation, scheduling screenings, and assisting with I-9 verifications.
• Maintain personnel files and ensure documentation is complete and stored according to internal standards with accuracy and timeliness.
• Assist with first-day logistics and basic timekeeping setup.
• Operate within established platforms and workflows to support data entry and process execution.
• Escalate system or documentation issues to senior staff for resolution.

 

Payroll and Data Validation

• Ensure weekly time entry is submitted and collected for the contingent workforce.
• Validate basic timekeeping data and flag discrepancies for review.
• Respond to routine payroll-related inquiries and escalate complex issues to senior staff.
• Assist with compiling data for reports and trackers as directed.

 

Employee Relations and Compliance Support

• Serve as a first point of contact for questions related to onboarding, policies, and procedures.
• Document and escalate concerns and complaints to senior staff.
• Assist in tracking documentation for Workplace Investigations, FMLA, ADA, Workers ' Compensation, and Unemployment Insurance.
• Maintain confidentiality and professionalism when handling sensitive employee information.
• Support compliance efforts by ensuring required documentation is complete and properly filed

Qualifications

Talent Services Coordinator Requirements:

 

• 1+ years of experience in HR, staffing, recruiting, administrative support, employee relations or onboarding, preferably in a high-volume or contingent workforce environment
• Foundational understanding of employment laws, onboarding processes, and HR documentation standards.
• Familiarity with HRIS, ATS, or timekeeping systems; experience with ADP or similar platforms is a plus.
• Strong attention to detail and ability to manage multiple tasks with accuracy and timeliness.
• Effective written and verbal communication skills, with a customer service mindset.
• Ability to follow established workflows and escalate issues appropriately.
• Demonstrated professionalism, discretion, and commitment to maintaining confidentiality.

 

Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.   At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:

• Medical coverage, including employer match program for Health Savings Accounts (HSAs)
• Generous 401k retirement plan with employer match
• Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
• Dental and Vision insurance
• Company-sponsored life insurance, with options for additional coverage
• Short- and Long-Term Disability (STD and LTD) benefits
• Pet insurance
• Maternity, Paternity, and Military benefits
• Baby on Board program
• Paid Time Off package
• Company Anniversary Bonus program
• Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
• A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more

 Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services.  We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.   As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each Team Member and in our relationships.  We believe titles do not define a person but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service.  Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.   Veterans, military families, and people with disabilities are encouraged to apply. Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  Please contact the Human Resources Team at [email protected] or 317-806-0014.