- Location
- South Africa
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Technology
- Experience
- 2+ years
- Source
- Lever
Description
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview:
Providing daily support pertaining to our digital platforms to all stakeholders. This includes Contract Management in Genesis, overall Genesis support and other technology support requests received via the relevant platforms on a dedicated ticketing system (Jira platform utilized).
Location: South Africa
Hours: Standard Schedule: Monday to Friday, 8am to 5pm - typically a 5-day, 8 hours/day role.
Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.
WiFi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.
Skills
JiraExcelContract Management
