Group Sales Coordinator - Snowbird

TITLE:             Sales Coordinator

LOCATION:   Cottonwood Corporate Center- Corporate Office

STATUS:       Hourly, Full-time, Year-Round

SCHEDULE:  Monday – Friday 8:30AM – 5:00PM

SUMMARY 

Under the direction of the Director of Group Sales, the Sales Coordinator is responsible for actively generating and closing business through outbound and inbound sales efforts while supporting the Group Sales team. This role owns defined sales initiatives, manages select client segments, and serves as a front-line representative of the resort, contributing directly to revenue growth, guest experience, and achievement of departmental sales goals.

CORE RESPONSIBILITIES 

The Sales Coordinator is a customer-facing sales professional responsible for driving revenue and representing the resort brand. 

• Engage prospective and existing clients to identify needs and recommend appropriate resort products and services 

• Qualify leads and convert inquiries into confirmed bookings 

• Meet or exceed assigned sales goals and performance benchmarks 

• Upsell and cross-sell lift tickets, activities, and resort experiences 

• Build and maintain ongoing client relationships 

• Own designated sales initiatives, promotions, or market segments 

• Process bookings, contracts, and transactions with accuracy and efficiency 

• Serve as a knowledgeable ambassador for the resort across all client touch points 

WHAT YOU’LL DO 

• Answer phones, greet walk-ins, and manage inbound sales inquiries with a focus on conversion. 

• Owning the voucher creation process for all Group Sales Orders, and ensuring Amadeus reflects orders accurately based on consumption. 

• Assisting in the sales process for ticket only groups- sending Voucher Order invoices, Credit Card Authorizations and troubleshooting any queries related to the voucher redemption process. 

• During high-demand periods coordinating inter-departmentally for leisure groups booking rentals, lessons or other leisure activities. 

•  Qualify, contract, and fulfill ticket-only group orders of 15-25 tickets or fewer during high demand periods. 

• Actively prospect throughout the year using LinkedIn, Knowland, and targeted outreach, as well as attendance at sales conferences and industry events as needed. 

• Support outbound sales initiatives and assist in executing promotions designed to drive incremental revenue. 

• Interact consistently with clients, customers, and resort guests in person, by phone, and electronically. 

• Coordinate client accommodations, ground transportation, spa treatments, amenities, and other on‑resort experiences for site visits and hosted events. 

• Prepare for and conduct site tours when required, effectively showcasing the resort and its offerings. 

• Serve as a point of contact for assigned clients, ensuring a seamless and professional experience. 

• Collaborate closely with Sales Managers to support larger accounts and overall departmental goals. 

• Assist Sales Managers with CRM updates following sales missions, client meetings, and outreach efforts. 

• Support the Director of Group Sales and Senior Business Development Manager with promotion setup, tracking, reporting, and special sales projects. 

• Maintain accuracy and consistency across sales systems and internal reporting tools. 

• Work across multiple sales and hospitality platforms, including but not limited to RTP, Delphi FDC, SMS HOST, Aspenware, SendSites, Wrike, Image Relay, and Duetto. 

• Help maintain and update Group Sales content across key platforms, including the resort website, Visit Salt Lake, and CVENT. 

• Ensure sales materials and digital content remain current, accurate, and aligned with brand standards. 

• Travel occasionally to and from the resort and to sales conferences or events as required.

• Participate in department initiatives and remain flexible to support evolving sales and client needs in a dynamic resort environment. 

WHAT YOU NEED TO GET THE JOB DONE

• 5 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Valid Driver’s License with clean MVR (driving record).
• Bachelor's Degree or related field experience is required.
• Proficient in Microsoft Office, Outlook, Word, and Excel. Experience with Delphi, SMS Host preferred but not required.

SKILLS

• Proven ability to speak articulately with clients.
• Ability to foster relationships regardless of personality and maintain a high level of professionalism regardless of the situation.
• Strong attention to detail is necessary as is being highly organized.
• Ability to work in a dynamic, fast-paced environment with minimal supervision.
• Self-starter who can set goals and priorities and operate in a rapidly changing environment.
• Creative mindset that improves existing processes and introduces new ones.
• Working knowledge of Microsoft Office suite and other computer functionalities required.

WORK SCHEDULE

• Typical work week is Monday through Friday 8:30AM – 5:00PM
• Some nights and weekends as required by workload and special events.
• This position is at our corporate offices at Cottonwood Corporate Center, with potential to work from the resort or from home with approval.

WHY WORK HERE

• Ski pass for you and your eligible dependents
• Complimentary ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – Benefits are available based on position and are subject to change
• 401k with company match
• Discounts with Powdr partners

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.