Hotel Queen Mary - Director of Experiences

Job Summary

Join the iconic Queen Mary as our Director of Experiences, where you'll lead the strategic transformation of guest experiences across Tours & Attractions, Special Events, Retail, Parking, and Marketing. This dynamic leadership role combines operational excellence with revenue optimization to create unforgettable experiences aboard this historic vessel.

QUALIFICATIONS:

• Strategic Leadership & Operations Management: Provide strategic direction for Tours & Attractions, Special Events, Retail, Parking, and Marketing operations while partnering with the General Manager to ensure seamless integration and execution of all guest experiences
• Revenue Optimization & Financial Management: Develop data-driven pricing strategies, conduct monthly financial forecasting and budget management, optimize parking and peak-period revenue, and drive overall property revenue through strategic sales efforts
• People Leadership & Development: Lead and develop a diverse management team through mentoring, performance management, recruitment, and succession planning while creating a positive, guest-focused culture that delivers exceptional service
• Brand & Marketing Excellence: Spearhead brand identity initiatives, analyze marketing effectiveness, identify new revenue opportunities, and enhance property exposure through e-commerce, social media, and strategic partnerships

JOB RESPONSIBILITIES:

• 5+ years of leadership experience in the attractions, amusement, or similar industry.
• 5+ years of experience in special events
• Exceptional people management skills with ability to motivate, coach, and develop diverse teams
• Valid driver's license
• Food Handlers certification (or ability to obtain)
• Alcohol Awareness certification (or ability to obtain)
• CPR and First Aid certification (or ability to obtain)

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
WELCOME TO THE QUEEN MARY! Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else. UNIQUE LONG BEACH HOTEL ACCOMMODATIONS Whether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience. THE QUEEN MARY EXPERIENCE From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions: