Rental Sales & Customer Service Representative

Description

Turn Customer Service Into a Career

We're looking for a Rental Sales & Customer Service Representative to join our team at Salt Lake City International Airport. This full-time position combines customer service, sales, vehicle rentals, and airport operations in an environment where you'll interact with travelers throughout the day.

Whether you're coming from retail, hospitality, sales, hotel services, transportation, or customer service, this is an opportunity to develop valuable communication and sales skills while learning the rental car business.

Your Role

You'll help customers navigate the rental experience while making sure each transaction is accurate, efficient, and professional.

Your responsibilities will include:

• Assist customers with vehicle rentals, pickups, returns, and rental questions
• Review customer needs and help select appropriate rental vehicles
• Explain rental rates, vehicle choices, optional protection products, upgrades, and additional services
• Look for appropriate sales and upgrade opportunities while providing helpful recommendations
• Complete rental agreements and verify customer and payment information
• Process rental transactions and payments accurately
• Address customer concerns and work toward practical solutions
• Maintain accurate rental and customer records
• Follow company procedures and airport operating requirements
• Communicate with coworkers and other departments to keep daily rental operations moving smoothly

What We're Looking For

You don't need previous car rental experience to succeed here. We provide training and are interested in people who can communicate well, learn quickly, and provide professional service.

Relevant experience may include:

• Customer service
• Sales
• Retail
• Hospitality
• Hotel or guest services
• Automotive
• Transportation
• Airport customer service
• Cash handling
• Rental car operations

Successful team members are typically comfortable:

• Meeting and assisting new people throughout the day
• Recommending products and services based on customer needs
• Handling multiple tasks in a busy environment
• Resolving customer concerns professionally
• Working independently while staying connected with the team
• Maintaining a positive attitude during high-volume travel periods

Compensation & Benefits

• Competitive base pay
• Performance-based incentives
• Health, dental, and vision benefits for eligible employees
• Paid time off
• Paid vacation
• Paid holidays
• 401(k) retirement plan with company match
• Training and ongoing skill development
• Opportunities for advancement into sales, operations, and management

About Our Company

We are a family-owned and operated car rental company with more than 45 years of experience in the industry. Our business combines the resources and recognition of a major rental brand with a locally operated environment where employees have opportunities to learn, contribute, and advance.

We believe our people are an important part of our success. Team members work together across customer service, sales, fleet, and operations to provide travelers with a dependable rental experience.

Why Rental Car & Airport Experience?

Working at an airport rental location gives you the opportunity to interact with a wide range of customers while developing skills that transfer to many areas of business.

You'll gain practical experience in:

• Customer relationship management
• Sales and revenue generation
• Conflict resolution
• Cash and payment processing
• Vehicle and fleet operations
• Transportation and logistics
• Business communication
• Team collaboration
• Leadership development

For individuals interested in building a long-term career, the rental industry can provide opportunities to move into leadership, branch operations, sales, fleet management, and management positions.

Requirements

• High school diploma or equivalent
• At least 18 years old
• Legally authorized to work in the United States
• Valid driver's license with an acceptable driving history
• No more than two accidents/incidents within the previous three years
• Applicants under 21 must have a clean driving record
• Must be available to work weekends
• Able to work independently with minimal supervision
• Strong communication and interpersonal skills
• Able to remain professional when handling stressful or challenging customer situations
• Employment is contingent upon successful completion of a background check and drug screening