GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

36

Department:

Hospice

Overview of Position:

This position is responsible for orientation, training and coordinating of all hospice volunteers, and for volunteer program administration and development in all service areas. The individual will also coordinate activities with hospital volunteer staff as needed. The incumbent will also develop, oversee, and implement hospice public relations and marketing to support Genesis Hospice and Palliative care.

ESSENTIAL DUTIES
1.    Develops and maintains a system for tracking all volunteer activities.
2.    Communicates effectively with volunteers in working with patient population including neo-natal, pediatric, adolescent, adult, and geriatric.
3.    Develops and implements an effective program for recruiting, training, selecting, and retaining volunteers.
4.    Maintains appropriate file information for current volunteers, including contact information, and completes an annual evaluation for each volunteer according to program policy.
5.    Participates in fund raising, planning, utilization and supervision of volunteers.
6.    Monitors and assesses the availability versus need of volunteers on an ongoing basis.
7.    Provides educational opportunities/tools for volunteers who are employed in direct care and indirect care.
8.    Coordinates activities with system volunteer department staff.
9.    Attends weekly team meetings and provides updates on volunteer involvement with patients and families.
10.    Develops and implements marketing/public relations communication plans and projects in collaboration with corporate communications as appropriate to support Genesis Hospice and Palliative Care.
11.    Provides guidance and recommendations to hospice leadership for the most effective marketing and public relations communication approaches.
12.    Maintains project records and monitors project budgets.
13.    Completes marketing/public relations and communications projects as assigned.
14.    Continues to market and focus on current active programs.
15.    Provides educational opportunities to our community and our hospital system.
16.    Maintains competency for hospice regulations and requirements.

QUALIFICATIONS
1.    Associate’s degree required or equivalent related 3 years of hospice experience required.
2.    Valid Ohio driver’s license.
3.    Proof of auto liability insurance.
4.    Excellent interpersonal, decision-making, facilitation, conflict resolutions and investigative skills.
5.    Must be self-directed with ability to work independently.
6.    Excellent customer service skills.
7.    Must have good computer skills with experience using Microsoft Office.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    May work in an office setting.
2.    No routine exposure to blood, body fluid or tissues, but may require performance of unplanned tasks where exposure could occur.
3.    Ability to sit, stand, push, pull, and bend.
4.    Ability to sit for extended periods of time.
5.    Ability to lift 10 pounds to waist level.
6.    Uses computer and other office machines.
7.    Close up and peripheral vision abilities.

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent
 

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.