Lead Experience Designer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Lead Experience Designer at Kyndryl Vital, you will own design workstreams end to end — from research and requirements definition through detailed design documentation, prototyping, and delivery. You will work directly with clients to understand their users and their business, lead design reviews, advocate for design decisions with internal and external stakeholders, and collaborate with engineering, data, and consulting teams to ensure a cohesive experience. You will use stakeholder and user feedback to iterate and refine solutions to a high standard of quality and usability.
 

An increasing share of our work involves designing how people work with AI — including agentic systems that plan, act, and hand work back to humans. You will map journeys and build service blueprints that span human and AI actors, design agentic workflows and human-in-the-loop hand-off moments, and define interaction patterns for systems that are non-deterministic: handling latency, ambiguity, uncertainty, and error states in ways that keep users informed and in control. You will help establish our best practices for visualizing, prototyping, and evaluating human/AI interaction, and you will bring a clear point of view on where automation serves people and where it doesn’t.
 

This is not an AI-only role. Our clients run the world’s critical systems, and your portfolio of work will also include dashboards, web and enterprise applications, design systems, service design, and client-facing presentations and workshops. We are looking for a strong generalist designer who can extend proven human-centered methods into the agentic era — not a specialist who only works on one class of problem.
 

What You Will Do

• Lead design workstreams: own discovery through delivery on client engagements, producing journey maps, service blueprints, flows, wireframes, and low-to-high fidelity prototypes appropriate to the problem.

• Design for human/AI collaboration: define agentic workflows, human-in-the-loop validation and hand-off moments, and interaction patterns for non-deterministic system behavior — latency, ambiguity, and graceful error recovery — with transparency and user control as defaults.

• Conduct and apply research: plan and run generative and evaluative research, including research into how users build (or lose) trust in AI-driven features, and translate findings into design decisions.

• Facilitate co-creation: lead workshops and collaborative sessions that align client stakeholders, balancing desirability with technical feasibility alongside engineers, data scientists, and creative technologists.

• Deliver traditional experience work: design dashboards, enterprise web applications, and information visualizations, and produce clear, persuasive client presentations.

• Communicate and advocate: present design decisions with clear storytelling and rationale; lead design reviews and build alignment across the full lifecycle from discovery to delivery.

• Champion responsible design: advocate for accessibility, inclusion, and ethical use of AI, ensuring experiences are equitable and that automated behavior is appropriately transparent to the people it affects.

• Use AI in your own practice: apply AI-powered design and research tools to accelerate iteration while maintaining quality, judgment, and craft.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused, someone who prioritizes customer success in their work. And finally, you’re open and borderless, naturally inclusive in how you work with others.

Required Skills and Experience

• 6–7 years of experience in experience design or a related field.

• Human-centered design: deep grounding in human-centered design methods and mindset, with a portfolio of enterprise, consulting, or innovation-studio work.

• Journey and service design: demonstrated ability to create journey maps and service blueprints for complex, multi-actor systems — including systems where some actors are AI agents.

• Designing for AI: hands-on experience designing AI-driven or agentic product experiences: human/AI interaction flows, human-in-the-loop patterns, and interfaces for non-deterministic behavior. You can show this work and explain your decisions.

• User research: ability to design and conduct generative and evaluative research and translate it into delivery with developers and product managers.

• Prototyping: fluency in Figma or similar tools; ability to create context-appropriate prototypes from low to high fidelity, including working prototypes of AI-assisted interactions.

• Facilitation and storytelling: comfort facilitating co-creation sessions and presenting to clients; excellent communication skills in English.

• Visual communication: strong information design and visual communication skills.

Preferred Skills and Experience

• Experience in both enterprise and agency/consulting environments.

• Knowledge of IT infrastructure or other complex technical domains.

• Background in human behavior, change management, or applied social sciences.

• Data science or AI/ML background, or experience working closely with AI engineering teams.

• Familiarity with AI-assisted design and prototyping tools (e.g., Figma Make, Miro AI, Lovable, or similar).

• Excellent communication skills in English

• Deeper specialization in one or more of:

  • Service Design

  • User Experience / Interaction Design

  • Interface Design

  • Information Architecture

  • Data Visualization

  • Conversational and Agentic Interfaces

The base compensation range for the position in the U.S. is - $92,040 to $174,840based on a full-time schedule reflects the minimum and maximum target compensation Kyndryl, in good faith, believes it may pay for the role at the time of this posting. 

Your actual compensation may vary depending on multiple factors legally permitted in the applicable jurisdiction, including, but not limited to, geography, relevant job-related skills, education and experience, certification and licenses, internal pay equity, and market and business consideration. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$110,400to$209,880 

California (All Other):$101,280to$192,360 

Colorado: $92,040to$174,840 

Massachusetts/ Virginia:$92,040to$192,360 

New York City: $110,400to$209,880 

Washington: $101,280to$192,360 

Washington DC:$101,280to$192,360 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Equal Opportunity Employer (EOE) Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.