Associate Customer Care Representative I with English
Jobs at Align Technology | Align Technology Careers
·Today
- Location
- EMEA-Poland
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Entry
- Education
- High School
Description
Associate Customer Care Representative I with English
Department: Customer Support
Employment Type: Full Time
Location: EMEA-Poland
Description
The Associate Customer Care Representative I should interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. Receive customer requests through phone, email, chat and SMS, validate customer account, support, and document interactions in the CRM database. Should ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests. Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.
Key Responsibilities
- Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
- Be responsible to handle all customer interactions with professionalism and within the defined response timeframe.
- Follow up on their cases until proper resolution.
- Document all interactions including all details required in the correspondent CRM.
- Report complaints and product safety.
- Achieve a consistent performance considering all KPIs requirements.
- Comply on deadlines on LMS courses.
Skills, Knowledge & Expertise
- High School Degree. Technical Degree is a plus.
- 0-2 years of related experience.
- Proficiency in English.
- Salesforce.com knowledge and understanding of CRM as a plus
- General knowledge in Customer Service.
- Computer, Basic Connectivity knowledge and troubleshooting, e-mail literacy.
- Microsoft Office Package knowledge (Power Point, Excel, Word).
Job Benefits
- Private healthcare Luxmed,
- Multisport card,
- Private insurance,
- Meal vouchers,
- Co-financing of company products,
- Employee Support Program.
Additionally, the position is eligible for a performance bonus.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products. The range of additional benefits may vary depending on the position level, nature of work, and work location.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
Skills
ExcelSalesforceCustomer Service
