- Location
- United States
- Workplace
- Remote
- Type
- Full-time
- Department
- US
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Lever
Description
About the Role
At Central, we are revolutionizing the way businesses interact with their customers. Our AI technology replaces the front desk by answering calls for clinics, dental practices, auto shops, and other small businesses, handling tasks such as booking appointments, retrieving records, and transferring calls to human representatives when necessary.
As the Implementation & Customer Success Manager, you are the key player in ensuring our clients experience a smooth transition from signing the contract to the first answered call. You will take ownership of every live account, providing support to ensure the AI remains operational and effectively meets the customers' needs.
This role is not about managing tickets; you will be hands-on with configuring the product, troubleshooting issues, and directly engaging with customers to ensure satisfaction.
Skills
JiraEHRUpselling
Benefits
Opportunity to work with cutting-edge AI technology in a fast-paced environment.Collaborative team culture that values innovation and proactive problem-solving.Professional development opportunities to enhance your skills and career growth.Remote work flexibility, allowing you to work from anywhere.Comprehensive support for onboarding and continuous training.Competitive compensation package with potential for growth based on performance.
