Position:

Customer Support Associate

Job Description:

About US: 

Join our dynamic Customer Operations team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you! 

As part of our company´s growth, ARROW Morocco is strengthening its teams and is looking for a Customer Support Representative, 

We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you! 

What You Will Be Doing at Arrow? 

The Customer Service  Representative  is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service  Representative  takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service  Representative  also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer. 

· Order to Invoice process. 

· Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail). 

· Order Management. 

· Managing and handling of all relevant backlog alerts. 

· Managing and responding to all requested customer backlog changes. 

· Close cooperation with other departments like Sales, Assets and Logistics. 

· Driving On-Time-Delivery performance in line with customer and company goals. 

· Generating customer satisfaction. 

· Driving efficiency. 

What Are We Looking For? 

· English on min B2 level (both spoken and written), additional language is an asset. 

· At least 1-2 years of Customer Service, Order Management or Sales experience 

· Good knowledge of MS Office, Excel is a plus 

· Accountability 

· Communication and coordination skills 

· Customer-oriented attitude 

· Team player 

What is in it For You? 

· Full Permanent contract, 

· Social advantage: CNSS, CIMR, Health insurance, 

· Very good working atmosphere in a team of passionate collaborators, 

· Work culture where you can make an impact, 

· Dynamic environment with a friendly work atmosphere, 

· Interesting career development opportunities in a quickly growing environment, 

· Working within an international organization, recognized worldwide in its sector. 

Do you see yourself as our future colleague? If yes – send us your application. 

PLEASE ATTACH YOUR RESUME IN ENGLISH 

Our story 

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides. 

Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. 

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support