Implementation Associate

Position Summary

The Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the client implementation process, coordinating with cross-functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience.

Essential Duties and Responsibilities

• Lead the client implementation process for new PEO clients, ensuring a seamless transition to our services.
• Lead client’s full implementation by understanding their requirements and configuring our PEO solutions to meet their needs.
• Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.
• Provide training and guidance to clients on how to use our PEO system effectively, ensuring a smooth transition and user adoption.
• Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
• Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll.
• Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
• Identify opportunities for process improvement and efficiency gains in benefit implementations.
• Other duties as required. 

Marginal Functions

• Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies, tools, and templates.
• Collaborate with peers and leadership to ensure consistency and alignment in implementation practices across the organization.
• Attend Webinar, seminars, and other trainings.
• Other ad hoc duties or projects as assigned.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams
• Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
• Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
• Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
• Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
• Constantly assesses the neatness, accuracy, thoroughness of the work assigned.
• Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team members.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [email protected]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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