Senior Salesforce Developer (Sales Cloud, Service Cloud & Vlocity) - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced Senior Salesforce Developer to join our Telecom IT BSS/CRM team in Pune. This role is ideal for an individual with strong expertise in Salesforce development, solution design and technical leadership who can contribute across the full Salesforce development lifecycle. The successful candidate will work closely with solution architects, delivery teams and stakeholders to design, develop and deliver scalable Salesforce solutions while promoting engineering excellence and mentoring colleagues. Experience across Sales Cloud, Service Cloud, Experience Cloud and Salesforce Industries (Vlocity) will be highly valued.

## What you’ll do

• Participate in refining and scoping upcoming sprint activities.
• Support solution architects with technical design, estimation, and decomposition of complex requirements.
• Develop, customise, test, and deploy Salesforce solutions using platform best practices.
• Deliver assigned user stories and development activities within agreed timelines and quality standards.
• Conduct technical investigations and proof-of-concept activities to assess emerging technologies and platform enhancements.
• Review code contributions and promote high standards of quality, maintainability, and performance.
• Collaborate with integration teams to ensure seamless API and system connectivity.
• Work closely with QA teams to investigate, troubleshoot, and resolve defects and production issues.
• Mentor and support team members through knowledge sharing, technical guidance, and problem-solving.
• Analyse and implement technical designs for scalable and effective Salesforce solutions.
• Collaborate effectively with both offshore and onshore delivery teams.

## Who you are

### Essential Experience

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
• Minimum 7 years of Salesforce development experience.
• Strong understanding of the Salesforce development lifecycle and platform architecture.
• Experience delivering enterprise-scale Salesforce implementations.

### Technical Expertise

• Lightning Web Components (LWC)
• Salesforce Classic and Lightning Experience
• Apex Development
• Apex Triggers
• Visualforce Pages
• Aura Components
• Salesforce Flows
• Salesforce Integrations and APIs
• Sales Cloud
• Service Cloud
• Experience Cloud
• Salesforce Development Best Practices

### Desirable Experience

• Salesforce Industries (Vlocity), including:
• OmniScripts
• Enterprise Product Catalogue (EPC)
• Integration Procedures

### Certifications

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Minimum three Salesforce certifications
• Salesforce Certified Application credential preferred

### Core Competencies

• Strong analytical and problem-solving capabilities.
• Ability to understand and navigate complex software ecosystems.
• Effective technical communication skills.
• Coaching and mentoring capability.
• Collaborative approach to teamwork and stakeholder engagement.
• Ability to communicate technical topics clearly to technical audiences.
• Proactive ownership of technical challenges and solution delivery.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

## What’s in it for you

• Opportunity to work on enterprise-scale Salesforce transformation programmes within Telecom IT BSS/CRM.
• Exposure to solution design and architectural decision-making.
• Collaboration with global onshore and offshore teams.
• Opportunity to influence Salesforce engineering standards and development practices.
• Continuous learning through innovation, technical investigations, and emerging platform capabilities.
• A collaborative environment that encourages mentoring, knowledge sharing, and professional growth.

## What skills you will learn

• Advanced Salesforce architecture and solution design practices.
• Enterprise integration patterns and API-led connectivity.
• Salesforce Industries (Vlocity) capabilities and implementation approaches.
• Technical leadership, code review, and development governance.
• Agile delivery planning, sprint refinement, and estimation techniques.
• Cross-functional stakeholder collaboration in large-scale technology environments.
• Quality engineering and defect management practices.
• Coaching and mentoring skills within technical teams.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2