On Snow Ski & Ride School Supervisor

Description

Reports To: Ski & Ride School Manager
Department: Ski & Ride School
Status: Full-Time, Seasonal 

Salary Range: $23 -$25 per hour 

POSITION SUMMARY:   

The On-Snow Ski & Ride School (SRS) Supervisor is responsible for leading the daily on-snow operations of the Ski School while ensuring exceptional guest experiences, high-quality instruction, and a safe learning environment. This position provides leadership and support to instructors, promotes the instructional standards of PSIA and the Ski School, and serves as the primary on-snow resource for operational decisions, instructor development, and guest concerns. The On-Snow Supervisor is expected to lead by example, uphold company values, and maintain safety, professionalism, and excellent communication in all aspects of the operation. 

ESSENTIAL JOB FUNCTIONS: 

• Oversee and manage the daily lesson lineup, ensuring guests are placed into the appropriate lesson based on age, ability, and individual needs.  
• Assign instructors to lessons based on certification level, experience, teaching ability, and guest needs.  
• Provide on-snow leadership and operational support to instructors throughout the day.  
• Assist instructors with class splits, lesson adjustments, and other operational changes as needed.  
• Observe lessons and provide constructive coaching and real-time feedback to instructors in a professional and appropriate setting.  
• Monitor lesson quality and make adjustments to class assignments or groupings to improve guest experience and instructional effectiveness.  
• Ensure lessons begin and end on schedule and that instructors adhere to established lesson timelines.  
• Promote and enforce PSIA teaching standards and SRS operating procedures.  
• Prioritize guest and employee safety by monitoring on-snow operations and addressing hazards or unsafe behaviors.  
• Respond to and resolve guest concerns, complaints, and service issues in a professional and timely manner.  
• Mediate and resolve conflicts between instructors, guests, and other departments as appropriate.  
• Address minor employee performance and policy issues through coaching and corrective action while communicating significant disciplinary concerns to SRS management.  
• Communicate important operational updates, incidents, and safety concerns to SRS management.  
• Assist with daily instructor scheduling and staffing adjustments to meet operational needs.  
• Assist with morning outdoor setup to ensure lesson meeting areas are organized, safe, and prepared for daily operations.  
• Maintain a visible presence throughout the SRS operating area to support instructors and ensure smooth daily operations.  
• Lead by example by demonstrating professionalism, exceptional guest service, effective communication, and adherence to company policies and values.  
• Adhere to all company policies and procedures, including professional appearance standards, dress code, teaching standards, guest service expectations, and drug and alcohol policies.   
• Work collaboratively with the SRS Base Supervisor to ensure seamless communication and efficient daily operations between indoor and outdoor SRS functions.? 
• Adhere to and enforce child safety laws and mandated reporting. 
• Perform other duties as assigned to support SRS operations. 

ADDITIONAL DUTIES AND RESPONSIBILITIES: 

• Plan for future growth and events based on real-time observations. 
• Teach lessons when required during high volume days. 
• Act as a positive, professional role model, adhering to the company’s hospitality standards. 
• Assist and support other departments for events and operations on high volume days. 
• Maintain a high level of communication with management and instructors. 
• Other duties as assigned. 

Requirements

SKILLS, KNOWLEDGE, AND ABILITIES: 

• Must be able to ski or snowboard at a double black diamond level. Proficiency in both disciplines is not required but preferred.  
• Must have strong communication skills and interact courteously with staff and guests.  
• Must have knowledge of PSIA/AASI teaching methods.  
• Must exhibit excellent leadership skills.  
• Ability to supervise in a rapidly changing environment.  
• Ability to maintain a positive attitude when communicating with guests, students, and staff.  
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 
• Actively looking for ways to help people. 
• Ability to speak, read, write in English fluently. Ability to speak, read or write in Spanish is preferred. 
• Communicating effectively in writing as appropriate for the needs of the audience. 

EDUCATION, EXPERIENCE, AND CERTIFICATIONS: 

• High School diploma or equivalent required.  
• College degree preferred.  
• PSIA or AASI Level 1 certification required. Any further certifications are preferred. 
• 2 years’ experience teaching snow sports lessons required.  
• At least 1 year of supervisory experience is preferred.  
• Previous experience working with children is required.  
• Must be 21 years of age or older. 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: 

• Must be physically capable of performing strenuous exercise at 8,000-10,000 feet with adverse weather conditions. 
• Must be able to lift up to 50lbs. 
• Verbal and auditory abilities necessary for communication with others. 
• Dexterity for computer skills, writing, and gear adjustment. 
• Provide own ski/ride equipment, clothing, and accessories necessary for working outdoors in a high alpine winter environment other than uniform and other provided equipment. 
• Weekend and holiday work are required. 

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. 

Granby Ranch is an equal opportunity employer. All qualified applicants will be considered for employment, without regard to race, color, religion, gender, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. 

All employees earn paid sick time and qualify for a free Granby Ranch season pass, free skiing and riding at 15 other Colorado resorts, and discounts on in-house food & beverage, rentals, lessons, and retail.  Positions classified as year-round/full-time qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits and two-weeks paid time off per year. 

Granby Ranch is located in Granby, Colorado (90 miles northwest of Denver) and all jobs are performed on site.  Employee housing is available for full-time seasonal and year-round employees. 

A criminal background check will be conducted after an employment offer is accepted and must be successfully completed prior to starting work.  The background check will be completed in accordance with standards enacted under the Fair Credit Reporting Act.