Field Installation Technician - Tidal Network - Juneau

Description

Title: Field   Installation Technician 

Department:   Tidal Network

Location:   SE Alaska (travel required)

Exemption   Status: Non-Exempt

Pay   Grade(s): 10-11 ($33.62 - 36.98+ DOE) 

Purpose: The Field Installation Technician   will support Tidal Network customers by installing equipment, running cable,   mounting hardware, and providing basic training on using home internet   services. This includes field installation, customer support in person and by   phone, and occasional troubleshooting of home networks.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Install   and configure customer premises equipment (CPE), including running cable,   mounting antennas, and modifying residential and commercial structures as   needed.

· Safely   operate ladders, power tools, company vehicles, and other construction   equipment to complete installations.

· Perform   site surveys and document installation details

· Provide   customers with a walk-through of their new service and answer basic usage   questions

· Trouble   shoot and respond to inquiries via phone, email, in-person, or through remote   access

· Record   events, problems, and their solutions

· Perform   routine user account administration

· Maintain   accurate records of installations, inventory, equipment, and customer   interactions

· Follow   and contribute to installation guides and support documentation

· Perform   site assessments and install Starlink satellite internet systems at   residential, commercial, and community locations.

· Other duties as   assigned

Requirements

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Knowledge of Tlingit, Haida, and Tsimshian cultures or   willingness to learn

· Knowledge of hand and power tools

· Ability to follow   safety protocols and training

· Comfort working at   heights, with fall protection, and outdoors

· Good communication   skills for customer interaction

· Adaptability and   problem-solving in field conditions

· Basic knowledge of computer systems, mobile devices, and   other technology products 

· Ability to diagnose and resolve baisc technicial issues or   willingness to learn

· Ability to read, understand, and apply information in   technical manuals and journals

· Ability to travel out of town to support customers and to   attend training

· Able to work independently

· Adaptability

· Proficient in Microsoft Office products

· Familiar with internet and WiFi networks

· Ability to provide training and information in group   settings

·  Documentation skills

Minimum Qualifications (education,   experience, skills):

· High School Diploma or Equivalent

· Two (2) – Four (4) years of related experience OR demonstrated   hands-on ability through work, volunteer, or training programs

· Experience with hand tools and power tools 

· Ability to safely work on ladders, roofs, and in varied weather   conditions 

· Ability to lift 50 lbs and work in outdoor conditions 

· Willingness to travel for projects across Alaska

· Must be 21 years of age with a Valid Alaska Driver’s License

Preferred   Qualifications (education, experience, skills):

· Related experience in electrical, telecommunications,   low-voltage installation, or cable/fiber installation

· Related experience in construction, carpentry, or general   contracting

· Familiarity with basic networking (WiFi routers, simple   troubleshooting) a plus

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· The   majority of work is performed in a professional office setting and is   generally sedentary, requiring routine walking, standing, bending, and   carrying of items weighing less than 40 lbs.

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Some   travel may be required on small aircraft or ferry. 

· Certain   positions at Tlingit and Haida may have exposure to certain hazardous   materials or conditions. The   supervisor will review these if applicable.