- Location
- Japan - Keio Shinjuku
- Type
- Full-time
- Seniority
- Lead
- Source
- Workday
Description
Nature and aim of the position
This position is responsible for managing the tax refund counter staff at Department Store.
This role involves providing leadership to temporary and part-time refund staff.
Must be dedicated to Department store service and customer satisfaction.
Main duties and responsibilities
- Verify and refund Tax Free Forms
- Enhancing customer satisfaction
- Preventing refund error and fraud
- Prepare reports as needed
- Adhering to Global Blue and Merchant’s policies, guidelines and procedures
- Supporting and maintaining strong relations with the department store
Main KPIs
- Number of issued transactions
- Non-cash refunding ratio
- Working hours management
Reporting and collaboration
- Reporting line: Counter Assistant Manager - Keio Shinjuku -
- Mainly cooperates with:
- Peers at same and other Tax Refund counters
- Sales organization
- IT / Field Service
- Finance
- Human resources
- Merchants’ staff
Background and Education
- Must have a background in commercial or business education
- Must have experience in face-to-face customers
- Must have experience in people management and leadership
- Must be able to communicate with clients and department store staff in Japanese
- Additional language skills (English/Chinese/Korean) are preferred
Specific skills and knowledge
- Must be dedicated to service and customer satisfaction
- Must be experienced in using office software
- Must be a good team player
- Must be flexible in terms of working hours