Engie Dedicated Communications Trainer

At Acquire Intelligence

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our Value Awards
• Grow your career — we love to promote from within
• Do meaningful work and collaborate with the best
• 900+ promotions every year
• 2,700+ leadership training courses delivered annually

A SNAPSHOT OF YOUR ROLE

As a Trainer, you will play a key role in developing and enhancing employee competencies across the organization. You will design and deliver engaging learning experiences, facilitate communication and sales training programs, evaluate training effectiveness, and continuously improve learning strategies to support business performance and employee growth. You will also help employees strengthen their communication skills, customer engagement, and professional confidence to deliver exceptional customer experiences.

YOUR DAILY RESPONSIBILITIES

• Facilitate classroom, virtual, and blended learning programs that support employee competency development
• Deliver communication, customer service, and sales training that enhances verbal, written, and interpersonal skills
• Coach employees on effective communication techniques, active listening, rapport building, empathy, questioning skills, and professional business communication
• Conduct role plays, simulations, and coaching sessions to improve customer interactions and sales conversations
• Review course curricula and recommend enhancements to improve learner engagement and business outcomes
• Design, develop, and maintain training materials, facilitator guides, participant guides, assessments, and learning resources
• Ensure compliance with Training Quality Guidelines, learning standards, and documentation requirements
• Conduct training needs analyses to identify communication, behavioral, and performance gaps
• Measure training effectiveness through assessments, observations, quality audits, and post-training performance metrics
• Analyze learner feedback and performance trends to continuously improve facilitation techniques and learning content
• Partner with Operations, Quality, and Learning & Development teams to implement effective learning solutions
• Provide coaching and actionable feedback to support ongoing employee development and performance improvement
• Stay current with industry trends, adult learning methodologies, communication best practices, and emerging training technologies

A BIT ABOUT YOU

• Excellent facilitation, presentation, and public speaking skills
• Strong experience delivering Communication, Sales, Customer Service, or Contact Center training programs
• Experience supporting inbound and outbound sales environments
• Strong coaching and mentoring skills with the ability to influence learner behavior and performance
• Excellent verbal and written communication skills with the ability to simplify complex concepts
• Strong knowledge of communication techniques, customer experience, emotional intelligence, and active listening
• Experience in instructional design, curriculum development, and adult learning principles
• Analytical mindset with the ability to evaluate training effectiveness and identify improvement opportunities
• Strong stakeholder management, collaboration, and interpersonal skills
• Highly organized with excellent attention to detail and the ability to manage multiple priorities
• Proactive, innovative, and passionate about creating engaging learning experiences
• Proficient in Microsoft Office and learning technologies such as LMS platforms and virtual training tools

WHAT SUCCESS LOOKS LIKE

• Improved employee communication, customer interaction, and sales performance
• Increased learner confidence and competency following training
• High learner engagement and satisfaction scores
• Effective knowledge transfer aligned with business objectives
• Measurable improvements in quality, customer experience, and operational performance
• Continuous enhancement of learning programs based on business needs and performance data

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and united by these values:

* Curious and Clever – Smart questions spark smart solutions.

* Entrepreneurial Energy – Think like an owner. Solve like a founder.

* Fast with Intent – We move fast and deliver real results.

* Laugh and Learn – We don’t take ourselves too seriously, just our results.

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!