Guest Experience Agent

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.

Job Description

As a receptionist, you'll be the face of the hotel, providing a seamless and personalised experience from check-in to check-out. The receptionist plays a key role in ensuring every guest feels welcomed, valued, and connected to everything One Hundred Shoreditch has to offer.

Working closely with the wider hotel team, the receptionist delivers exceptional service, handles guest requests, and acts as a knowledgeable ambassador for both the hotel and the local Shoreditch neighbourhood.

What You'll Be Doing

• Welcoming guests and delivering efficient check-in and check-out experiences.
• Creating genuine and memorable guest interactions throughout their stay.
• Responding to guest enquiries, requests, and feedback with professionalism and care.
• Managing reservations, payments, and guest accounts accurately.
• Promoting hotel facilities, events, and local recommendations.
• Collaborating with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest journey.
• Resolving guest concerns promptly and effectively.
• Maintaining high standards of presentation, service, and operational excellence.

What We're Looking For

• Previous experience in hospitality, customer service, retail, or a guest-facing role.
• A genuine passion for creating exceptional experiences.
• Strong communication and interpersonal skills.
• A positive, proactive, and solution-focused attitude.
• The ability to remain calm and professional in a fast-paced environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
• Experience with Opera PMS is advantageous but not essential.

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Contribution towards Health Cash Plan

• Life Assurance

• 2 days paid volunteering leave per year

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London