Care Coordinator (Full-Time Office Position)

Join Our Team!

A&C Private HomeCare is seeking a compassionate, organized, and motivated Care Coordinator to join our growing team. This is an in-office position responsible for coordinating caregiver schedules, supporting clients and caregivers, and ensuring exceptional customer service while maintaining compliance with agency policies.

The ideal candidate is a strong communicator who thrives in a fast-paced environment, is detail-oriented, and enjoys making a positive impact in the lives of others.

Responsibilities

• Coordinate and maintain caregiver schedules.

• Match caregivers with clients based on client needs, availability, and caregiver qualifications.

• Communicate with clients, caregivers, family members, hospitals, and case managers.

• Complete caregiver onboarding and orientation.

• Assist with recruitment, interviewing, and hiring of caregivers.

• Monitor caregiver compliance, credentials, and required documentation.

• Conduct routine follow-up calls with clients and caregivers to ensure satisfaction.

• Maintain accurate documentation and electronic client records.

• Assist with call-outs, schedule changes, and emergency staffing needs.

• Ensure agency policies, procedures, and state regulations are followed.

• Work closely with the management team to promote quality care and excellent customer service.

• Participate in team meetings, training, and quality improvement initiatives.

• Perform additional administrative duties as assigned.

  Knowledge & Skills

  • Knowledge of home care regulations and compliance requirements is preferred.

  • Familiarity with state regulations, Medicaid waiver programs, and Veterans Affairs (VA) requirements is highly desirable.

  • Understanding of caregiver credentialing, documentation standards, and regulatory compliance.

  • Ability to maintain confidentiality and ensure compliance with HIPAA and agency policies.

  • Strong attention to detail with the ability to accurately maintain records and documentation.

   

Qualifications

• High school diploma or GED required (Associate's or Bachelor's degree preferred).

• Previous experience in healthcare, home care, scheduling, customer service, or case management preferred.

• Strong organizational and time management skills.

• Excellent verbal and written communication skills.

• Ability to multitask and prioritize in a fast-paced office environment.

• Proficiency with Microsoft Office and electronic documentation systems.

• Professional demeanor and a compassionate attitude.

What We Offer

• Competitive hourly pay

• Paid training

• Opportunities for advancement

• Supportive team environment

• Paid time off (eligibility applies)

• Health benefits (eligibility applies)

• 401(k) (eligibility applies)

If you are passionate about helping others and enjoy working in a collaborative office environment, we encourage you to apply today and become part of the A&C Private HomeCare family!