- Location
- Harrisburg, PA
- Type
- Full-time
- Education
- High School
- Source
- Paylocity
Description
Description
Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service and contributing to a clean, well-maintained restaurant while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.
Requirements
Job Duties:
- Ensure the safety and security of our guests by maintaining guest privacy at all times.
- Participate in pre-shift, and post-shift, meetings.
- Welcome and greet guests with a warm friendly smile.
- Accurately process guest orders to ensure food items are prepared properly and in a timely manner. Prepare guest checks that itemize and total meal costs and sales tax.
- Maintain superior standards of quality, service, and cleanliness in the restaurant.
- Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
- Clear and reset tables at the end of each course or upon completion of the meal.
- Listen to guest requests and concerns, and resolve in a professional and courteous manner.
- Promote other services of the hotel, including guest rooms, and meetings and events.
- Demonstrates a positive attitude, and maintains a professional appearance.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous banquet service experience preferred.
- Ability to communicate with guests, and team members, in a professional manner.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Ability to lift food service trays with china, glass, and silver up to 25 lbs.
- Ability to work a flexible schedule, including weekends and holidays.
- Ability to stand for extended periods of time.
