Home-Based Customer Success Associate

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Active Hiring

Are you a customer-focused and highly organized professional with a passion for delivering exceptional service? We're looking for a Home-Based Customer Success Associate to join our DCX team and support a growing U.S.-based client. In this role, you will manage customer orders, provide support through multiple communication channels, coordinate with vendors and internal teams, and ensure a seamless customer experience from order placement through delivery. This position is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and is committed to building strong customer relationships while supporting operational excellence.

REQUIRED CORE COMPETENCIES

• Customer Service Excellence: Delivers outstanding support and builds positive relationships with customers and internal teams.

• Communication Skills: Communicates professionally and effectively through phone, email, live chat, and cross-functional collaboration.

• Organization & Time Management: Manages multiple priorities, tracks orders, and consistently meets deadlines.

• Problem-Solving & Adaptability: Resolves customer concerns, identifies process improvements, and adapts quickly to changing priorities.

• Attention to Detail: Maintains accurate order processing, documentation, and reporting with a high level of accuracy.

WHAT YOU WILL DO

• Responsible for entering orders and handling the end-to-end process until the order reaches the customer.

• Responsible for updating all e-stores with product images, descriptions, pricing, etc.

• Responsible for handling all help line questions, returns, and exchanges for e-stores.

• Responsible for reviewing backorders and contacting customers to inform them of these issues and either suggest alternatives or merely communicate the issue and offer to change their order.

• Responsible for monthly reconciliation and reporting and being able to export orders from site backend, review for specific details, and send to the team.

• Responsible for documenting all order-related activities in various systems.

• Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.

• Ensures up-to-date records of customer interactions, transactions, comments, and complaints.

• Follow communication procedures, guidelines, and policies.

• Ad hoc duties as assigned

WHAT WE LOOK FOR

• Education: Bachelor’s degree in Communications, Marketing, Business Administration or any related field.

• Experience: 1-3 years of Customer Service Experience, Client Service Representative, or any related roles.

• Language Proficiency: Strong English communication skills, written and verbal.

• Work Schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

  • Proficient in Microsoft Office Applications, specifically Word, Excel, and Outlook.

  • Customer orientation and ability to adapt/respond to diverse types of characters

  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred.

  • Familiar with CRM systems and practices

WHAT WE OFFER

• Salary Range: PHP 40,000 - 45,000

• Industry: Promotional Products & Retail

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages 

• Permanent work-from-home setup 

• Company equipment provided 

• Government-mandated benefits employer share

• Internet stipends upon regularization 

• HMO Coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves 

• Major spring and winter company live events 

• Monthly employee appreciation virtual events 

• Company-provided career skills training courses 

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!