- Salary
- $61k+
- Location
- Royal Oaks Hospital
- Type
- Full-time
- Department
- Healthcare
- Seniority
- C-Level
- Education
- Bachelor
- Source
- Pinpoint
Description
Chief Admissions Officer - Royal Oaks Hospital
Department: Admissions/Scheduling - Hospital
Employment Type: Full Time
Location: Royal Oaks Hospital
Reporting To: Erin Allee
Compensation: $60,778 / year
Description
Lead the first step in life-changing care by building a high-performing admissions team that ensures every individual is welcomed with compassion, professionalism, and efficiency.
Schedule-Monday-Friday, 40 hours weekly.
Schedule-Monday-Friday, 40 hours weekly.
The Chief Admissions Officer at Royal Oaks Hospital provides strategic leadership for the Admissions Department, overseeing daily operations and guiding a team dedicated to connecting individuals with the care and services they need. This role ensures a seamless admissions experience by promoting operational excellence, regulatory compliance, exceptional customer service, and strong collaboration across hospital departments.
This is a great opportunity for someone who enjoys leading teams, improving processes, and making a meaningful impact by ensuring timely access to behavioral health services. You'll thrive in a fast-paced environment where leadership, critical thinking, and compassionate communication are essential to supporting individuals, families, referral partners, and clinical teams.
Key Responsibilities
- Provide leadership, coaching, and oversight to the Admissions team, including Admissions Counselors, Transporters, Customer Relations Specialists, and the Assistant Director of Admissions.
- Oversee daily admissions operations to ensure efficient workflows, regulatory compliance, and exceptional service.
- Partner with the Assistant Director of Admissions to manage staffing, scheduling, and departmental performance.
- Support the admissions process by coordinating assessments, referrals, transportation, insurance verification, and appropriate call routing.
- Review departmental reports, maintain admissions documentation, and support quality improvement initiatives.
- Respond to operational needs, including participation in the on-call rotation and after-hours admissions support.
- Address concerns with professionalism and ensure appropriate follow-up and resolution.
- Foster a collaborative, customer-focused culture while promoting continuous learning and staff development.
Requirements, Skills, Knowledge and Expertise
- High School/GED Required
- Associates degree in human services preferred
- At least two (3) years of working in an Intake/Admissions Department of a psychiatric hospital required if an Associates or Bachelors degree is not obtained
- Must obtain and maintain current CPR certification within 60 days of hire
- Must obtain and maintain certification in an approved crisis intervention methodology (CPI, MANDT, or CALM) within 60 days of hire
QUALIFICATION(S): LICENSURE/CERTIFICATION
- N/A
QUALIFICATION(S): ADDITIONAL REQUIREMENTS
- Knowledge of basic psychiatric process required
- Must have the ability to deal with people in an empathetic and concerned manner
You'll be a great fit for this role if you:
- Are a collaborative, supportive leader who enjoys developing and motivating high-performing teams.
- Communicate with empathy, professionalism, and confidence, especially during sensitive or high-pressure situations.
- Excel at balancing operational priorities while maintaining a positive experience for individuals seeking services.
- Are organized, detail-oriented, and committed to accuracy, compliance, and continuous improvement.
- Build strong working relationships across departments and enjoy solving problems in a fast-paced healthcare environment.
- Are passionate about expanding access to behavioral healthcare and helping ensure individuals are connected to the services that best meet their needs.
IND2
Skills
ExcelCPRComplianceCustomer Service