Find your calling at Mercy!

The Specialty Account Coordinator II is responsible for multiple facets of patient account coordination including insurance/benefit verification, denials management, patient assistance, and collections. The Specialty Account Coordinator II is also responsible for providing training to new and existing staff on policies, protocols, systems, standards, techniques and communicating clear instructions to the team as the liaison to management. The Specialty Account Coordinator II is responsible for knowing which assistance programs, such as drug copay cards or foundations that patients may qualify for, assisting patients in enrolling in those programs, monitoring services rendered, billing the assistance programs for the applicable funds and conducting random quality control checks on all aspects of work produced by the team. This position requires a thorough understanding of claims procedures and insurance company regulations. The Specialty Account Coordinator II also serves as a resource for other staff and patients and performs duties in a manner consistent with Mercy Service Standards.

Position Details:

Education: Some college hours in business, finance and/or accounting related courses preferred. Licensure: Current State Technician license in good standing Experience: A minimum of 5 years related experience including 1 year of pharmacy technician experience required. Certification/Registration: Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB). Knowledge, Skills and Abilities: Interpersonal, organizational and analytical skills required. Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy. Ability to use logic, good judgment and be able to rapidly identify and initiate corrective action when problems arise. Must be able to communicate effectively providing good written and oral direction to co-workers. Must be able to work collaboratively with VBO management and co-workers in demanding situations. Ability to float to other pharmacies and other pharmacy locations as needed.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.