• Assist in creating comprehensive project plans that align customer requirements with company goals and coordinate all project phases.

• Act as a liaison between customers, vendors, and the company, managing communications and ensuring requirements are met.

• Work with internal stakeholders to identify project resource needs and allocate appropriate personnel.

• Keep detailed project documentation, including plans, budgets, and timelines, organized and up-to-date.

• Assist in budget preparation, monitor expenditures, and provide financial reports to senior management.

• Implement quality control procedures and coordinate with the quality assurance team to address any issues.

• Identify potential project risks, develop mitigation strategies, and keep stakeholders informed of any changes.

• Regularly report on project status to stakeholders, highlighting progress, challenges, and solutions.

• Proactively manage day-to-day operational aspects of multiple large-scale projects, including client interaction and expectations.

• Support administrative tasks such as meeting coordination, agenda building, and coordination of offsite activities.

• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Communication: Can communicate simple ideas and information clearly.

• Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.

• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

• Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.

• Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned.

• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

• Strong interpersonal skills – Basic

• Ability to work independently or in a team-oriented environment – Basic

• Ability to effectively prioritize and execute tasks – Basic

• Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills – Basic

• Proficient with Microsoft Office products – Basic

Preferred Qualifications/Skills:

• Project management experience – Basic

• PMP or other relevant project management certifications – Basic

• Experience dispatching and managing onsite resources – Basic

• Bachelor’s Degree or relevant work experience required

• Experience in a customer-facing, customer support, or similar role preferred

• Familiarity with project management concepts

• Familiarity with basic IT hardware and solution

• Travel may be expected up to 30% based on business needs