Sr Finance Coordinator – Troubleshooting

How you will make an impact:

We are seeking a Sr Finance Coordinator – Troubleshooting who will support operational excellence within the Accounts Payable organization by resolving complex issues, preventing duplicates, identifying root causes, and driving sustainable improvements. This role plays a key part in improving process quality, reducing recurring errors, and strengthening the overall P2P support model.

What you will do:

• Handle complex AP exceptions, escalations, and troubleshooting activities.

• Investigate and resolve AP invoice processing issues.

• Identify root causes and support sustainable process improvements.

• Support backlog reduction and issue prevention initiatives.

• Collaborate with internal teams and external vendors to resolve issues effectively.

• Guide and support team members when needed.

• Ensure high-quality customer-focused support and timely issue resolution.

• Work independently while managing multiple tasks simultaneously.

How you will get here:

Qualifications

• Associate’s or bachelor’s degree in Accounting, Finance, Business, or a related field.

• Strong knowledge of accounts payable processes, financial principles, and accounting best practices.

• Proficiency in accounting software and Microsoft Office, especially Excel.

• Excellent communication skills, both written and verbal.

• Strong organizational skills and the ability to manage multiple tasks simultaneously with a high degree of accuracy.

Experience & Skills

• 3+ years of experience in P2P / AP.

• Strong problem-solving and analytical skills.

• Ability to work independently and guide others.

• Experience handling complex AP exceptions, escalations, or troubleshooting activities.

• Experience supporting process improvement, backlog reduction, or issue prevention initiatives is preferred.

Core Competencies

• Strong understanding of P2P processes and financial controls.

• Excellent problem-solving and analytical skills.

• Proficient in AP systems and related software, including Oracle and SNOW.

• Strong communication skills, both written and verbal.

• Attention to detail and high level of accuracy.

• Ability to work under pressure and meet tight deadlines.

• Customer-focused with a proactive approach to issue resolution and high-quality support.

• Collaborative team player with a positive attitude.

• Patience and a positive attitude when dealing with users and resolving issues.