- Location
- Field/Home Based, Poland
- Workplace
- Remote
- Type
- Full-time
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
The Clicker Agent supports call center operations by manually initiating outbound calls for agents using a designated system. This role requires maintaining focus and attention to detail throughout the shift to ensure calls are launched accurately and consistently. The Clicker Agent plays a critical role in supporting operational efficiency by monitoring call activity, identifying system issues, and escalating concerns promptly to minimize disruptions.
Key Responsibilities
- Log into the designated calling platform at scheduled times and maintain consistent attendance to support business operations.
- Manually launch outbound calls for call center agents in a timely and accurate manner.
- Monitor call activity to ensure calls are routing successfully to agents.
- Identify and promptly report system issues, including login problems, failed call connections, or interruptions in call flow.
- Follow established processes and operational procedures to support service delivery.
- Maintain a high level of concentration and accuracy while performing repetitive tasks over extended periods.
- Communicate operational issues and concerns to the appropriate support teams in a timely manner.
Basic Qualifications
- High school diploma or equivalent.
- Basic computer skills and ability to navigate multiple systems.
- Ability to perform repetitive tasks with a high degree of accuracy and attention to detail.
- Reliable internet connection for remote work.
Preferred Skills and Experience
- Previous experience in a customer service, operations, administrative, or call center environment.
- Ability to remain focused and productive while working independently.
- Strong reliability, accountability, and time management skills.
- Effective verbal and written communication skills.
- English proficiency at B2 level or above, as company systems and communications are conducted in English.
- Comfortable working in a remote work environment.
Work Schedule
- Availability to work night shifts between Monday and Saturday.
- Shifts may be scheduled within business operating hours of 1:00 PM to 4:00 AM, with standard 8-hour shifts.
- Availability to work on bank holidays as required by business needs.
Location Expectations
This role is designated as home-based remote.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.