Director, Community Navigator, Immunoglobulins (Ig) Therapies - EAST

Our Mission & Strategy:

At Pfizer, we apply science and our global resources to bring therapies to people that aim to extend and significantly improve their lives. For 175 years, patients have trusted Pfizer to discover, develop, and deliver medical breakthroughs that change patients’ lives. Today, we collaborate with patients and patient advocates to help develop breakthrough treatments and innovative approaches to address patient challenges. These partnerships have helped to increase patient engagement in research and development, diversify clinical trials, develop patient-friendly educational materials and patient support programs, and elevate priority policy and social impact issues. To support Pfizer’s vision for its immunoglobulin (Ig) portfolio to transform the lives of people living with rare autoimmune conditions like Chronic Inflammatory Demyelinating Polyneuropathy (CIDP), through innovative treatments and comprehensive care solutions, the Pfizer Specialty Care Patient Solutions team is building an innovative patient advocacy support program for the strong Ig portfolio to compliantly and tactically support patient journeys.

Job Brief:

Pfizer Specialty Care Patient Solutions is seeking a compassionate, strategic, and organized Community Navigator (CN) to join our U.S. Patient Engagement Team, with primary responsibility for supporting patients and caregivers across the East U.S. territory. The CN will serve as a guide for Immunoglobulin (Ig) patients through their healthcare journey by providing fit-for-purpose education and navigation resources to help ensure they understand the treatment landscape and available resources. The CN will also be fully and appropriately integrated into Pfizer’s current cross-functional ecosystem ensuring that all patients can receive the appropriate support resources they want and need. The CN will compliantly triage patients as appropriate to applicable reimbursement support resources.

This role provides education and navigation support only and does not provide medical advice, clinical decision‑making, or reimbursement case management. The Community Navigator operates within defined compliance guardrails and triage pathways, partnering with Medical, Access, and Patient Support teams as appropriate.

The CN role is a field-based community-facing colleague for individuals living with chronic inflammatory demyelinating polyneuropathy (CIDP) and their caregivers, with a focus on East U.S. communities and regional support needs. The primary function of the CN is to compliantly educate patients on the disease landscape and other patient support programs that may be available through Pfizer. The CN will be the single point of contact with the patient and will function as a liaison to either provide patients with internal or external resources. The CN role reports directly to the National Patient Engagement Director - Ig.

The objectives of the Patient Navigator (CN) role are:

• Patient Education and Support: The CN longitudinally educates patients and caregivers about disease state awareness, treatment preparation and expectations, local and regional support offerings, health, and wellness resources within a patient’s community, as well as appropriate triage to available resources at Pfizer.
• Patient Navigation: The CN assists patients in navigating their overall care and local support systems across diagnosis, treatment initiation, and ongoing therapy by connecting them to appropriate local, regional, and Pfizer resources. The CN does not assist with reimbursement support for patients prescribed Pfizer’s Ig therapies.
• Collaboration: The CN closely and compliantly coordinates with the IG Advocacy Lead, Specialty Infusion Pharmacies (SIPs) Account Directors, FAS, Sales, and Field Medical along with other cross-functional partners to ensure that the integrated patient offerings align with intended support and educational objectives in the context of local market dynamics and longitudinal patient journeys

Why Patients Need You:

• Individuals living with conditions treated with Ig therapies like CIDP, and their caregivers may face various challenges in diagnosis, understanding treatments options, obtaining, and maintaining treatments.
• Proper disease education and awareness can equip patients to have the appropriate discussions with their healthcare providers.
• Particularly in CIDP with new emerging therapies, patients need to understand the treatment options from Pfizer that they can then discuss with their healthcare providers to determine what is best for them.
• The CN is the central point of contact for patients and caregivers and focused on disease state awareness, education, support resources, and resources along the disease and treatment journey and connects patients to other resources inside and outside of Pfizer as well as other local health and wellness resources in their local community.

What You Will Achieve:

• Provide education and guidance to resources for patients to address their questions and need for information.
• Assist patients in navigating their overall care – via educating and connecting patients to appropriate resources.
• Share educational resources on emerging treatments, shared decision making and what patients can expect across the treatment journey.
• Closely coordinates with the APR, attending PAG events within geography to present RC approved education on treatment options​.
• Through use of motivational interviewing, identify specific patient needs and goals to drive tailored and appropriate engagement with patients / caregivers over time.
• For opted-in patients, provides in-person and virtual 1:1 engagement through a defined communication strategy and purposeful use of a curated menu of print and digital resources based on the patient/caregiver’s individual journey:
• Build trust and provide ongoing support resources for the patient to take the next best action.
• Provide educational materials / resources about CIDP or treatments.
• Connect patients / caregivers with local health & wellness resources through referrals to local organizations.
• Appropriately provide patients with educational support throughout the entire treatment journey as appropriate

How You Will Have Impact:

• The CN will be located within the East U.S. geography / region and will assist patients in navigating their overall care – via educating and connecting patients to appropriate healthcare resources.
• Understands and complies with all relevant regulations and policies. All activities to be executed in close collaboration with legal and compliance to ensure that they are implemented in a thoughtful and compliant manner that meets Pfizer’s high standards of conduct.
• Deliver overview of Ig CN role and Pfizer’s patient support resources to patients and caregivers at various Pfizer-sponsored events (e.g., in-person/virtual booth exhibits) at local, regional, and national levels.
• Partners with the Cross Functional Teams to meet the needs of patients and caregivers through providing educational content and resources to local support groups.
• Engage with opted-in patients / caregivers in a mutually agreed upon manner (e.g., phone calls, emails, texts, in-person, etc.)
• Compliantly collaborate with cross-functional partners to ensure that the integrated patient-support resources align with intended objectives in the context of local market dynamics.
• Operate within defined compliance guardrails and appropriate triage and escalation pathways when partnering with Medical, Access, or other Patient-facing / Patient-supporting roles.
• Provide aggregated local insights to inform Rare Disease Team on the development of educational materials for patient engagement and patient support resources that fill needs within the patient community.
• Compliantly schedule and organize travel in a timely, thorough manner and order all required materials for local, regional, and national events

Outcome:

• The CN will work toward defined measurable goals of patient engagement, education delivery, and program impact, shared across cross-functional teams, as appropriate.

• Held accountable to CN established goals.

Basic Qualifications

• B.S. or B.A. Degree is required.
• Minimum 8 years pharmaceutical industry or related experience - preferably in Rare Autoimmune Diseases
• Experience in demonstrating exceptional communication, listening, and platform trained speakers.
• Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures.
• Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders.
• Experience in responsible business practices and compassionate communication both written and spoken.
• Understands and navigates Pfizer and industry compliance guidelines aligned to working with FMD (Medical), and Access & Reimbursement colleagues.
• Ability to deliver meaningful & concise presentations with integrity and empathy.
• Strong attention to detail, organizational and business skills
• Ability to travel at a minimum of 50%; scope of events is primarily on weekends and evenings

Preferred Knowledge & Skill Sets Desired

• Clinical background is highly preferred (i.e., RN, APRN, NP, ARNP, ACSW, LCSW, MPH)
• Extensive knowledge of rare autoimmune diseases like CIDP, PI, and DM, and the associated Rare Disease communities
• Remote / Field based, must reside within the East U.S. territory.
• Proficiency with CRM tools (e.g., POLARIS CRM)

Additional Details:

Last date to apply: August 18th, 2026

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

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