Front Desk Representative

Are you passionate about providing excellent customer service? Do you have strong computer skills and a sharp attention to detail? If so, we’d love to have you apply for our Front Desk Representative position.

As a Front Desk Representative, you will be the first point of contact for patients, clients, and visitors at our primary reference lab. Your role will be critical in delivering outstanding service and supporting the smooth operation of our facility. We’re looking for someone who thrives in a fast-paced environment and is dedicated to ensuring a positive experience for everyone who walks through our doors.

Pay: Starts at $17.50 per hour 

Schedule: Monday - Friday 9am - 5:30pm

Benefits: 

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

What You’ll Bring: 

• Education: High school diploma or equivalent
• Customer Focus: Previous customer service experience and a genuine commitment to helping others
• Tech Confidence: Comfortable using computers, learning new programs, and navigating basic keyboard functions
• Attention to Detail: A careful, accurate approach to data entry and financial transactions
• Communication: Strong interpersonal and communication skills with the ability to connect effectively with a wide range of people
• Office Savvy: Comfortable working with computers, phones, printers, and other standard office equipment

Essential Job Functions: 

• Use of on-line Patient Registration to accurately register patients
• Use of the Laboratory Information System (LIS) to look up and print patient orders
• Accurately make change and manage $200 cash drawer
• Perform data entry and accurately track patient payments
• Understand other departments and how they interact with the operations of the organization
• Participate in Quality Assurance Monitors
• Follow all established I.Q. protocols
• Take Customer Service phone calls and follow up of patient and client requests
• Filing, use of copy machine, phone system and calculator as needed
• Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality

• Maintain consistent, punctual, and reliable attendance to ensure continuity of operations and support for our team and patients

• Perform other work-related duties as assigned

Physical Requirements: 

• Ability to sit or stand for long periods while working at the desk or assisting patients.
• Occasional lifting of small items (up to 10-15 lbs).
• Frequent use of a keyboard and mouse for data entry.
• Moving around the office or laboratory to assist visitors and retrieve documents.
• Ability to speak clearly and hear effectively when interacting with others.
• Occasional bending or reaching for files or supplies.

OSHA Category: This position may occasionally perform tasks that involve exposure to blood, body fluids, and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series.

 

About Us: Interpath Laboratory is a family-owned and operated clinical and anatomic pathology laboratory serving communities across Oregon, Washington, Nebraska, and Idaho. With more than 90 locations and over 60 years of steady growth, we are one of the Pacific Northwest’s leading independent laboratories, with plans for continued and strategic expansion into the Midwest.

 

We are known for delivering rapid, reliable, and cost-effective laboratory testing while maintaining the flexibility, innovation, and personal connection that come from remaining independent. Our success is built on strong relationships—with our clients, our patients, and most importantly, our employees.

 

At Interpath, we foster a collaborative, supportive work environment where teamwork, professionalism, and positive attitudes matter. We believe great results start with great people, and we are committed to creating a workplace where employees can build meaningful careers while making a real impact in the communities we serve.

 

We are excited to share with you a short video that shows why the Interpath family is so special. Please click here: https://youtu.be/iMaXUt6s9rg