Patient Access Rep

Title:

Patient Access Rep

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Patient Access

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)

Summary:

About the Role:
As a Patient Access Representative, you play a critical role in helping patients begin and continue their care journey at Roswell Park. You will serve as a key connection point for patients, caregivers, referring providers, and clinical teams, ensuring that every step of the access process is smooth, timely, and supportive.

This role is ideal for someone who enjoys helping others, coordinating complex details, and creating a positive experience during what can be a challenging and emotional time for patients and families.

The starting annual salary for this position is $42,641 and this can include a full comprehensive benefits package.

What You'll Do:
In this role, you will:
Guide patients through the process of accessing care at Roswell Park
Coordinate new and returning patient appointments, diagnostic testing, and hospital admissions
Gather and review information needed to support patient intake and care planning
Collaborate with referring providers and internal clinical teams to ensure timely coordination of care
Facilitate communication between patients, caregivers, and disease-site teams throughout the scheduling and access process
Help patients navigate insurance requirements and obtain financial clearance for services
Ensure all necessary records, documentation, and information are collected and accurately maintained
Support a seamless patient experience by proactively identifying and resolving barriers to care

What You'll Bring:
You may be a great fit for this role if you are:
Passionate about helping patients and families navigate healthcare services
Highly organized and able to manage multiple priorities with accuracy and attention to detail
A strong communicator who can build positive relationships with patients, providers, and colleagues
Comfortable coordinating complex schedules and information across multiple teams
Skilled at problem-solving and finding solutions in a fast-paced environment
Knowledgeable about healthcare scheduling, patient access, insurance processes, or financial clearance activities
Committed to providing exceptional customer service and support

Why This Role Matters:
For many patients, the path to treatment begins with this role. Your ability to coordinate appointments, connect patients with the right care teams, and remove barriers to access helps ensure they receive the care they need as quickly and smoothly as possible. Every interaction contributes to a more positive experience and supports Roswell Park's mission of delivering compassionate, patient-centered cancer care.

Qualifications:

Required Education and Experience

1. High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification; or
2. High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].