Senior Specialist, Facilitator, Learning and Development

Position Summary...

Senior Specialist – Learning & Development (Facilitator) plays a key role in enabling Walmart Customer Experience Services (CES) by delivering high-quality learning experiences that accelerate associate readiness, improve customer outcomes, and support business growth. The role is responsible for facilitating new hire, cross-skilling, upskilling, and leadership readiness programs across classroom, virtual, and blended learning environments. Working closely with Operations, Quality, Workforce Management, Process Excellence, and Business Leaders, the facilitator ensures associates are production-ready while driving continuous improvement in learning effectiveness through data, coaching, and stakeholder partnership.

What you'll do...

What you'll do:

• Facilitate instructor-led, virtual, and blended learning programs for new hire, process, product, compliance, and cross-skilling initiatives.
• Deliver engaging learning experiences using adult learning principles and Walmart learning standards.
• Drive new hire readiness by conducting assessments, coaching learners, and certifying associates for production.
• Partner with Operations, Quality, SMEs, and Business Leaders to align training with operational priorities.
• Support nesting readiness and reinforce critical behaviors through floor coaching and knowledge refreshers.
• Maintain curriculum, participant records, attendance, certifications, and LMS compliance.
• Analyze learner performance, CSAT, Quality, Productivity, AHT, and assessment data to identify learning opportunities.
• Recommend and implement continuous improvements to learning content, facilitation methods, and learner experience.
• Support pilot programs, business transitions, and new process launches.
• Model Walmart values and create an inclusive, engaging learning environment.

What you'll bring:

• Bachelor's degree in any discipline.
• 2-5 years of experience in Learning & Development, Process Training, or Contact Center Operations.
• Experience facilitating classroom and virtual learning for customer service operations.
• Working knowledge of LMS platforms (e.g., Intellum, Cornerstone) and Microsoft Office applications.
• Strong facilitation, presentation, communication, coaching, and stakeholder management skills.
• Ability to analyze learning and operational performance metrics and translate insights into action.

Preferred Qualifications

• Experience as a SAM Trainer in Walmart, or Process Trainer, SME, or Learning Facilitator in previous organizations.
• Experience supporting onboarding, nesting, cross-skilling, and business transitions.
• Exposure to curriculum reviews, learning effectiveness, and continuous improvement initiatives.
• Train-the-Trainer or other learning certifications are an advantage.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

Bldg 2 Cumulus Prestige Tech Cloud, , India