About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
1. Ticket and SLA Management
• Creation and documentation of SRs for fault handling, including appointment details, SLA, territory, fault type, and requirements.
• Manual calculation of SLA considering specifications, schedules, and technical resources.
• Generation of ETV tickets and monitoring compliance.
2. Access Coordination
• Review of new ticket emails sent by the client.
• Request and processing of access for required cases.
• Management of access lists and confirmation of appointments with CEs.
• Receipt and administration of documentation requested by the client for access procedures.
3. Communication and Documentation
• Sending emails to FSC and the client with appointment details, following format guidelines to avoid penalties.
• Documentation of activities in Aptra, Teams (two computers per SP: one for APTRA, one for NCRA), and email.
• Creation of Teams groups for cases and escalations.
• Notification and registration of documentation requests in Aptra and Teams within established timeframes.
4. Support and Escalations
• Monitoring CE arrival according to the scheduled time.
• Support to Engineering in escalated cases (access, CIT, approvals).
• Escalation to the client in case of CIT non-compliance or CE absence.
• Participation in Engineering conferences for critical and high-impact cases.
5. Additional Technical Processes
• Provision of authorized part numbers for replacements.
• Request and follow-up of software loading (including sending IPs and components for 3Ds key loading).
• Request of F442 (TIR) from Engineering.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.