- Location
- Thessaloniki (GRC), Greece
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Purpose of Role
Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.
Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.
The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
Key Accountabilities & Responsibilities
Dealing with customers (monitoring orders, requests, queries, and complaints)
Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer
Assist in Tenders preparation
Build relationships with customers through follow-up of services
Assist management in developing and reviewing the sales figures
Assist in customized and/or ad hoc reports.
Qualities/Attributes
- Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.
- Proven track record of performing at a high level in a fast paced customer service environment.
- Working with Integrated Business Systems.
Skills
- Microsoft Office
- Working knowledge of SharePoint, CRM
- Problem-Solving Abilities
- Strong verbal and written communication skills
- Collaboration and the ability to work effectively within a team
Qualifications:
- Educated to A level standard or equivalent
- Evidence of continuous learning and development
We offer:
- A competitive salary based on experience and skills
- Excellent working environment
- Private Health Coverage
- Ticket restaurant
- Work from the office with flexibility
- Continuous Growth Opportunities
- Learning Fridays
- Wellbeing activities
- Fresh Fruits Program
