What you have  

• Highschool diploma or equivalent 

• Previous hospitality experience 

• Prior experience in a cleaning position 

• Excellent communication skills, both verbal and written 

• Strong customer service skills 

• Ability to use technology, e.g., computers, tablets, iPads 

• Organizational skills 

• Proven experience in working quickly and efficiently 

• Ability to take initiative and handle assignments with limited supervision 

• A sense of ownership in everything that you do 

What you’ll do  

• Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements 

• Replenish amenities within guest rooms, including toiletries and minibar 

• Report any technology, maintenance, or room ware issues to Housekeeping Manager 

• Interact with all hotel guests in a professional matter; assist as needed and share hotel knowledge 

• Assist guests with any special requests, including amenities or any room ware needs 

• Maintain cleanliness and organization of the housekeeping office and storage area. Ensure carts are cleaned and restocked daily 

• Perform turndown service as requested by guest 

• Report any suspicious activity, unusual items, or irregular behavior 

• Review daily board and refresh stay over rooms 

• Other necessary duties as reasonably assigned 

Physical Demand  

• Ability to sit or stand for extended periods of time  

• Ability to bend  

• Ability to lift, pull 50 lbs  

• Ability to communicate clearly  

• Ability to work long hours as needed  

Mental Demands  

• Make sound judgments quickly  

• Work on multiple tasks, making appropriate progress towards deadlines  

• Able to work independently, take direction, and provide direction to others  

• Manage differing personalities within the property, the resort, and the community  

• Maintain the highest degree of confidentiality  

• Ability to work effectively in stressful, high pressure situations  

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary