- Location
- Property - The Cosmopolitan, United States of America
- Type
- Full-time
- Department
- Marketing
- Education
- Bachelor
- Source
- Workday
Description
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the primary responsibility of the Executive Host to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed inaccordance with MGM Resorts International Marketing polices practices and procedures.
THE DAY-TO-DAY:
Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
Assist in maintaining and developing property’s customer base through meeting and interacting with customers.
Ensure customers from assigned regions are greeted upon check‐in & check‐out, and provides personalized service throughout their stay to the satisfaction of the customer.
Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
If authorized, grant marker authorization limits to qualifying customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
THE IDEAL CANDIDATE:
Must 21 years of age or older
Has a Bachelor's Degree
Has 1+ years of prior relevant experience
2+ years of specialized experience in hotel operations, casino marketing, VIP services, or table games is preferred
Has the ability to communicate effectively in the language for the assigned region, Far East Marketing – Mandarin and/or Cantonese etc.
THE PERKS & BENEFITS:
Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being.
Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
Complimentary parking both during and outside of scheduled work hours.
Competitive health, wellness, and income protection benefits for eligible employees.
Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19649
Are you ready to JOIN THE SHOW? Apply today!
