Senior Service Sales Engineer

Certified as a Top Employer for the UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team by putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Türkiye & Africa (KMTA) is entering an exciting phase of growth, with Service continuing to be a strategic priority in driving our customer-focused business strategy and long-term success. To support this journey, we are looking for an energetic and enthusiastic Senior Service Sales Engineer to join our team in Dubai. The ideal candidate will have a strong customer-centric mindset, a passion for building lasting customer relationships, and the ability to identify opportunities that deliver value to both our customers and KONE.

In this role, you will be responsible for building and developing strong, mutually beneficial relationships with strategic and key customers across the region. You will proactively identify customer needs, develop value-adding solutions, and manage sales opportunities from both existing and new customers. Your focus will be on successfully closing deals that meet customer expectations while maximizing KONE's order book, profitability, and long-term customer satisfaction.

We are looking for a highly motivated sales professional with a strong service mindset—someone who is passionate about creating customer value, building trust, and fostering long-term partnerships. The ideal candidate will be a proactive go-getter with excellent commercial acumen, strong influencing and negotiation skills, and the ability to collaborate effectively across the business to achieve outstanding results.

If you are driven by customer success, thrive in a dynamic environment, and are eager to make a meaningful impact, we encourage you to apply for this exciting opportunity with KONE.

What We’re Looking For:

• We’re seeking someone with a strong customer-first mindset who is proactive, analytical, and passionate about delivering results.

• Bachelor’s degree holder

• Minimum 5 years of service/aftermarket sales experience —ideally within a technical or engineering-focused industry.

• Strong commercial acumen, excellent negotiation and presentation skills.

• A natural relationship builder who thrives on collaboration and influence.

• Excellent English communication skills. Arabic is an added advantage.

• UAE market experience is highly desirable.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/