Senior Director - Process Improvement

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Responsibilities

The Senior Director of Process Improvement is a strategic executive leader responsible for defining, leading, and sustaining enterprise-wide process transformation initiatives across the revenue cycle continuum. This role provides vision, leadership, and governance to improve operational efficiency, financial performance, quality outcomes, and patient experience through the application of Lean methodologies, automation technologies, analytics, and continuous improvement principles. The Senior Director partners closely with executive leadership, operational stakeholders, information technology teams, clinical leadership, and revenue cycle departments to identify and eliminate systemic barriers impacting revenue integrity, reimbursement, operational effectiveness, and organizational performance. This position drives transformational change across Patient Access, Health Information Management, Coding, Billing, Claims Resolution, Denials Management, Appeals, Reporting, and Revenue Integrity functions. The Senior Director establishes enterprise performance improvement strategies, develops long-range transformation roadmaps, oversees a portfolio of high-impact initiatives, and ensures organizational adoption of standardized best practices. This leader is accountable for achieving measurable financial, operational, and quality outcomes while fostering a culture of innovation, accountability, and continuous improvement throughout the organization.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

Required qualifications:

 

Bachelor’s degree in Medicine or related fields

Ten (10) years of progressive healthcare leadership experience within revenue cycle of which minimum five (5) years of senior leadership experience in an integrated health system.

Industry certifications in hospital revenue cycle operations.

Proven track record of delivering measurable financial improvements, operational efficiencies, and organizational change.

Extensive knowledge of healthcare revenue cycle operations including pre- and post-care.

Strong project portfolio management experience managing multiple concurrent strategic initiatives.

Demonstrated experience leading large-scale enterprise process improvement and transformational initiatives.

 

Preferred qualifications:

Advanced degree in Public Health or Health Administration.

Excellent interpersonal skills to build effective partnering relationships with revenue cycle staff and hospital management staff.

Assertive personality traits to facilitate ongoing stakeholder communications.

Pay Transparency

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options.  Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary.  A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $125,569.60 to $170,019.20 on an annualized basis. The compensation estimate noted above is specific to California and has not been adjusted for any other geographic location. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf